Guest Service Officer

2 days ago

Central Region, Singapore Orchid Hotel Pte Ltd Full time

Job Responsibilities

  • Assist guests in check-in/check-out process.
  • Provide information and assistance to all guests, and maintain excellent services to them.
  • Assist in dealing with guests' complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
  • Perform cashier related functions such as posting charges to guest accounts, raising paid outs, currency exchange, etc.
  • Handle telephone enquiries, accepting reservations and subsequent input in the computer system.
  • Provide concise and accurate information and concerning range of services and facilities provided by the hotel to guests and visitors.
  • Ensure all information relating to reservation is keyed correctly into the system.

Job Requirements

  • Relevant experience in the hospitality industry will be an added advantage
  • Service-oriented and positive attitude
  • Strong interpersonal and communication skills
  • Good team player and able to work independently
  • Able to work rotating shifts, including weekends and public holidays

We regret that only shortlisted candidates will be notified.

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