Guest Service Officer
2 days ago
Job Responsibilities
- Assist guests in check-in/check-out process.
- Provide information and assistance to all guests, and maintain excellent services to them.
- Assist in dealing with guests' complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
- Perform cashier related functions such as posting charges to guest accounts, raising paid outs, currency exchange, etc.
- Handle telephone enquiries, accepting reservations and subsequent input in the computer system.
- Provide concise and accurate information and concerning range of services and facilities provided by the hotel to guests and visitors.
- Ensure all information relating to reservation is keyed correctly into the system.
Job Requirements
- Relevant experience in the hospitality industry will be an added advantage
- Service-oriented and positive attitude
- Strong interpersonal and communication skills
- Good team player and able to work independently
- Able to work rotating shifts, including weekends and public holidays
We regret that only shortlisted candidates will be notified.
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