Customer Service Specialist

3 days ago


East Region, Singapore TDCX Singapore Full time $30,000 - $60,000 per year

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work here:

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

At TDCX, we are dedicated to delivering exceptional customer experiences. We are looking for enthusiastic, motivated, and customer-oriented individuals to join our team due to a growth opportunity. This is a great opportunity for fresh graduates to start their career with a dynamic and supportive company.

  • Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone and email).
  • Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
  • Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
  • Foster customer loyalty by providing exceptional service and paying close attention to details.
  • Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Recent University or Polytechnic graduates who are eager to launch your career in customer support.
  • Great Communicator: You enjoy helping others and have strong verbal and written communication skills.
  • Problem Solver: You approach challenges with a positive attitude and are motivated to find effective solutions.
  • Adaptable: You are open to learning new tools and systems and thrive in a fast-paced environment.
  • Multitasking Proficiency: You exhibit the ability to prioritize tasks effectively, adept at handling multiple tasks simultaneously while maintaining attention to detail.
  • Customer-Focused: You are driven to deliver outstanding results consistently, going above and beyond to ensure a customized solution that meets each individual's specific needs and concerns.

If you're looking to jumpstart your career in a role that offers training, development, and the excitement to make an impact, we'd love to hear from you

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.



  • East Region, Singapore Future Electronics Full time $40,000 - $60,000 per year

    About the RoleThe Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.Key Responsibilities• Effective day-to-day customer service operation to support the pre and post shipment requirements of...

  • Customer Service

    3 days ago


    East Region, Singapore Global Airfreight International Pte Ltd Full time $40,000 - $80,000 per year

    Specific Job Role/ Scope:Air Export shipment specialist - Aviation / Time Critical accounts.Responsibilities and Duties:Work closely across internal/ external departments to ensure smooth handling all aviation & time critical shipments.Liaise with Shippers/ OA/ Consignee/ Purchaser.Follow up with shipper/ customer on cargo readiness and required...


  • East Region, Singapore RECRUIT EXPRESS PTE LTD Full time $4,000 - $6,000 per year

    As a Patient Service Associate, you will be responsible for performing tasks related to patient care and administrative duties in SingHealth Polyclinics. Your area of responsibilities includes, but are not limited to the following:Greet and register patientsSchedule patient appointmentCoordinate specialists' consultation referralsHandle payments and respond...


  • East Region, Singapore Zuellig Pharma Pte Ltd Full time $42,000 - $60,000 per year

    Company OverviewZuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.The company was started a hundred years ago and has grown to become a...


  • Central Region, Singapore Michael Page International Pte Ltd Full time $104,000 - $130,878 per year

    Are you passionate about delivering exceptional customer service in the retail industry? As a Luxury Customer Service Specialist, you will play a pivotal role in ensuring a seamless client experience through excellent communication and problem-solving skills.Client DetailsThis organisation is a globally recognised leader in the luxury retail industry, known...


  • East Region, Singapore SAFRA National Service Association Full time $30,000 - $60,000 per year

    Job PurposeThe Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting...


  • Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Customer Service

    3 days ago


    East Region, Singapore Modern Link Pte Ltd. Full time $3,200 - $4,000 per year

    Job Summary:We are looking for a friendly and proactive Customer Service / Administrative Assistant to be the first point of contact for our customers and support the daily operations of the business.The primary focus of this role is delivering excellent customer service, while also handling administrative tasks to support the smooth running of the office...


  • Jurong East, Singapore A & I Tax Service Pte. Ltd. Full time $2,000 - $30,000 per year

    We are an accounting and corporate secretarial firm.Job ResponsibilitiesIssue quotations and negotiate price Reply to customers' enquiries Provide after-sales service to enhance good relationship with customersJob Requirements- Diploma / Degree (Studied in Business Management will be an advantage)Good communication skills in English and MandarinJob Types:...


  • East Region, Singapore TDCX Singapore Full time $35,000 - $45,000 per year

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work with TDCXAttractive...