Specialist, Customer Service

15 hours ago

Tampines East Region, Singapore SILICON BOX Full time $60,000 - $120,000 per year

Position Summary

The Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with the company's procedures.

Responsibilities

  • Build strong relationships with customers
  • Monthly commitment of 6- or 12-months rolling forecast back to customer
  • Work with internal teams and customer on the customer order planning and execution by
  • Providing visibility for incoming wafers.
  • Providing instruction to execute orders and coordinate the priorities of orders.
  • Providing WIP status, ship-out plan and finished good information to customers.
  • Arranging customer wafers to fulfil Forecast/ AOP/ Customer Shipment requirement.
  • Maintain pricing and sales order creation for billing and shipment.
  • Brief internal team on changes in flow/ process/ customer requirements after understanding customers" specs.
  • Co-ordinate any customer returned materials and work with the relevant department on material disposition.
  • Attend to customer enquiries and complaints.
  • Work with IT to develop reports as per customer's requirement and maintain the quality of these reports.
  • Host Customer Visits and Quarterly Business Review meetings
  • Perform any other tasks relevant to support Customer's requirements.
  • Perform any other duties assigned by Supervisor or Manager from time to time.

Requirements

  • Degree in Engineering, Business Administration, Marketing Management or similar discipline.
  • 2 to 5 years of work experience in OSAT or Semiconductor Industry.
  • Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning teams.
  • Possess strong analysis, problem solving, communication and interpersonal skills.
  • Ability to work under pressure in a very dynamic environment.

  • Customer Service Specialist

    4 days ago

    Tampines, Singapore Anradus Full time $28,800 per year

    Industry/ Organization Type: Manufacturing/ Production - Position Title**:Customer Service Specialist**: - Working Location: Tampines - Working Hours: 5 days (Mon - Fri, 8 am - 5 pm) - Salary Package**:Basic Salary**: - Duration: 6-Months Contract **Key Responsibilities** - Focus on order processing, order fulfilment till delivery in promptly and...

  • Coffee Specialist

    1 week ago

    Tampines, Singapore Nestle Full time

    **Position Snapshot** Location: Changi Business Park, Singapore Company: Nespresso Singapore Full-time Relevant Customer Service / Sales of experience **Position Summary** As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to deliver world-class customer service continuously throughout the customer...

  • Customer Service Specialist

    4 days ago

    East Region, Singapore Lee Wee & Brothers Pte Ltd Full time $4,000 - $6,000 per year

    OverviewWe are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding...

  • Customer Service

    4 days ago

    East Region, Singapore Global Airfreight International Pte Ltd Full time $40,000 - $80,000 per year

    Specific Job Role/ Scope:Air Export shipment specialist - Aviation / Time Critical accounts.Responsibilities and Duties:Work closely across internal/ external departments to ensure smooth handling all aviation & time critical shipments.Liaise with Shippers/ OA/ Consignee/ Purchaser.Follow up with shipper/ customer on cargo readiness and required...

  • Claims Specialist

    2 weeks ago

    Tampines, Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    _**The Specialist Opinion is digitally focused medical consultancy company whose organic growth begun humbly when the navigation of the healthcare system posed a challenge to potential patients of Medical Specialists. They faced an even greater challenge understanding the complex process of what can be claimed and how to do so.**_ Roles: - Monitoring of...

  • Customer Service Specialist

    4 days ago

    East Region, Singapore TDCX Singapore Full time $104,000 - $130,878 per year

    Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work here:Attractive remuneration, great...

  • Customer Service Specialist

    1 week ago

    Tampines, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing/ Production - Position Title**:Customer Service Specialist**: - Working Location: Tampines - Working Hours: 5 days (Mon - Fri, 8 am - 5 pm) - Salary Package**:Basic Salary**: - Duration: 6-Months Contract **Key Responsibilities** - Focus on order processing, order fulfilment till delivery in promptly and...

  • Customer Service Specialist

    5 days ago

    Jurong East, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the Company**: DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately...

  • full-time customer service officer

    4 days ago

    Tampines, Singapore National Service Resort & Country Club Full time $2,200 per year

    The Job:Handle daily operation and maintaining of facilities within Bowling CentreHandle Cashier Counter during operation and reconcile daily payment balanceMaintain relationship with the Club's Members, guests and members of public by providing good customer serviceEnsure compliance to established rules of the game during bowling league / competitionsUpdate...

  • Customer Service Specialist

    4 days ago

    East Region, Singapore Zuellig Pharma Pte Ltd Full time $60,000 - $120,000 per year

    Company OverviewZuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.The company was started a hundred years ago and has grown to become a...