Customer Service Specialist

1 week ago

Changi East Region, Singapore Zuellig Pharma Full time $120,000 - $150,000 per year

Company Overview

Zuellig Pharma
is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

1. Business & Operations Performance

  • Prepare the financial performance of the programs assigned.
  • Represent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.

2. Customer Service

  • Work closely with other internal stakeholders to provide quality, pro-active communication to clients' queries.

3. Operations

  • Prepare and monitor assigned clients' key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients' service level and performance.

4. Order Fulfilment

  • Ensure all orders are processed timely.
  • Liaise with freight forwarders to ensure shipment are picked up on time from the regional hub.

5. Billing

  • Responsible for the timely and accurate billing to clients for service performed.

6. Projects

  • Participate in any projects as assigned by Program Manager from time to time.

Requirements (Must-Have):

  • Diploma/ Degree in Supply Chain and Logistics Management / Operations Management / Engineering related fields with preference in Industrial Engineering.
  • Minimum 2 years of experience in an operational/3PL environment.
  • High level of proficiency in MS Office 365 especially in Excel and Powerpoint.
  • Excellent customer service skills.

Advantageous to Have:

  • Experience in the following SAP modules would be preferred - Material Master (MM) / Sales and Distribution (SD) / Production and Planning (PP)

Personal Attributes:

  • Analytical and able to troubleshoot complex problems.
  • Excellent interpersonal and communication skills to both internal and external stakeholders.

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

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