Customer Service Specialist

5 days ago

Central Region, Singapore Michael Page International Pte Ltd Full time $104,000 - $130,878 per year

Are you passionate about delivering exceptional customer service in the retail industry? As a Luxury Customer Service Specialist, you will play a pivotal role in ensuring a seamless client experience through excellent communication and problem-solving skills.

Client Details

This organisation is a globally recognised leader in the luxury retail industry, known for its dedication to craftsmanship and service excellence. With a strong presence in Singapore, the company offers a professional environment that values expertise and innovation.

Description

  • Deliver exceptional customer service to clients through various communication channels.
  • Handle client enquiries, complaints, and feedback with professionalism and efficiency.
  • Collaborate with internal teams to ensure swift resolution of customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Provide product and service information to clients, ensuring clarity and satisfaction.
  • Support the team in achieving service excellence goals and KPIs.
  • Contribute to enhancing the overall client experience in line with the brand's values.
  • Stay updated on product offerings and company policies to assist clients effectively.

Profile

A successful Candidate should have:

  • Prior experience in customer service, ideally within the retail or luxury industry.
  • Strong communication skills, both verbal and written.
  • A client-focused approach with a problem-solving mindset.
  • Proficiency in maintaining accurate records and managing multiple tasks.
  • An understanding of luxury retail dynamics and customer expectations.
  • The ability to work collaboratively within a team setting.

Job Offer

  • Competitive salary
  • Additional benefits, including AWS, commissions, and variable bonuses.
  • A permanent position within a globally recognised luxury brand.
  • Opportunities for professional growth and development in the retail industry.
  • An inclusive and supportive company culture in Singapore.

If you are excited to contribute to a world-class customer service team, apply now and take the next step in your career

To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Cherish Choo (Lic No: R / EA No.: 18C9065) on Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

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