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Customer Service Specialist
2 weeks ago
Are you passionate about delivering exceptional customer service in the retail industry? As a Luxury Customer Service Specialist, you will play a pivotal role in ensuring a seamless client experience through excellent communication and problem-solving skills.
Client Details
This organisation is a globally recognised leader in the luxury retail industry, known for its dedication to craftsmanship and service excellence. With a strong presence in Singapore, the company offers a professional environment that values expertise and innovation.
Description
- Deliver exceptional customer service to clients through various communication channels.
- Handle client enquiries, complaints, and feedback with professionalism and efficiency.
- Collaborate with internal teams to ensure swift resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to clients, ensuring clarity and satisfaction.
- Support the team in achieving service excellence goals and KPIs.
- Contribute to enhancing the overall client experience in line with the brand's values.
- Stay updated on product offerings and company policies to assist clients effectively.
Profile
A successful Candidate should have:
- Prior experience in customer service, ideally within the retail or luxury industry.
- Strong communication skills, both verbal and written.
- A client-focused approach with a problem-solving mindset.
- Proficiency in maintaining accurate records and managing multiple tasks.
- An understanding of luxury retail dynamics and customer expectations.
- The ability to work collaboratively within a team setting.
Job Offer
- Competitive salary
- Additional benefits, including AWS, commissions, and variable bonuses.
- A permanent position within a globally recognised luxury brand.
- Opportunities for professional growth and development in the retail industry.
- An inclusive and supportive company culture in Singapore.
If you are excited to contribute to a world-class customer service team, apply now and take the next step in your career
To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Cherish Choo (Lic No: R / EA No.: 18C9065) on Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.
