Customer Care Specialist

1 week ago


Central Region, Singapore Lumens Pte Ltd Full time $40,000 - $60,000 per year

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a professional Customer Care Specialist to join us in Singapore.

Your Role on Our Journey

We're looking for a Customer Care Specialist to be the friendly, reliable voice our customers can count on. From handling Omni Chats to following up on issues, you'll be solving problems and helping drivers stay mobile.

You'll assist our drivers, partners, and customers with everything from basic rental queries to issue resolution. This role isn't just about answering phones — it's about building relationships, solving problems, and helping us improve the entire customer journey.

You'll also pitch in on ad hoc tasks — think feedback collection, support tool testing, or even helping craft internal FAQs.

This role is perfect for someone who loves fast-paced environments, values human connection, and doesn't mind the occasional curveball.

Your Day-to-Day Adventures


• Respond to driver inquiries via Omni Chat and WhatsApp


• Conducting outbound calls to follow up on issues raised by internal teams, with the goal of closing the communication gap with hirers


• Troubleshoot customer issues and escalate where needed (credit, finance, tech, ops)


• Resolve support issues related to rentals, payments and contracts


• Follow up on open or unresolved cases and ensure customer satisfaction


• Flag recurring issues and help improve internal processes


• Log and track all customer interactions in the CRM


• Work together with other departments to make sure customers get a smooth, end-to-end experience


• Jump into side tasks like:

Testing a new live chat feature

Helping onboard new agents or new employees

Creating quick how-to content or macros for the team

What Makes You a Perfect Fit


• 1 – 2 years of customer service, support or call centre experience preferred (Bonus if it's a car rental, ride-hailing)


• Clear and confident communicator – English Speaking is required. Multilingual (Bonus to have)


• Able to multitask and stay calm under pressure


• Problem-Solving Mindset, Time-Management and Multitasking, Team Player and Detail-Oriented, Adaptability


• Comfortable using support software (CRM, ticketing systems and any other system)


• Ability to explain things simply and professionally


• Proficient in Microsoft Excel (Able to use basic formulas, filters, pivot tables and organize data for internal reports customer follow-ups.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon



  • Central Region, Singapore Beecroft Animal Specialist Services Full time $45,000 - $55,000 per year

    About the Company Beecroft Animal Specialist & Emergency Hospital is Singapore's leading independent referral veterinary hospital, located near Labrador Park MRT. Our expert team includes specialists in small animal surgery, internal medicine, neurology, exotic companion mammals, and cardiology. With state-of-the-art diagnostic and therapeutic facilities,...


  • Central Region, Singapore Beecroft Animal Specialist Services Full time $35,000 - $45,000 per year

    Beecroft Animal Specialist & Emergency Hospital is Singapore's leading independent referral veterinary hospital, located near Labrador Park MRT.The expert team includes specialists in small animal surgery, internal medicine, neurology, exotic companion mammals, and cardiology, using state-of-the-art diagnostic and therapeutic technology to provide...


  • Central Region, Singapore Beecroft Animal Specialist Services Full time $120,000 - $180,000 per year

    Job description:Beecroft Animal Specialist & Emergency Hospital has an attractive opportunity for enthusiastic veterinarians with experience in ECC to join their friendly team in a 10,000 sqft state-of-the-art small animal and exotics veterinary hospital. The hospital is fully equiped with CT, Endoscopy, Fluoroscopy,ultrasound, 2 x-ray rooms, 3 surgical...


  • Central Region, Singapore Beecroft Animal Specialist Services Full time $90,000 - $120,000 per year

    Nursing duties such as but are not limited to:Provide high-level nursing care for emergency and critically ill patients during day and night shifts.Monitor and manage patients in the ICU and emergency ward, including small animals and exotic species.Assist ECC veterinarians with emergency consultations, diagnostics, triage, and critical care...


  • Central Region, Singapore Beecroft Animal Specialist Services Full time $120,000 - $240,000 per year

    Job description:The RoleWe are seeking an experienced and passionate Internal Medicine Specialist to join our multi-disciplinary veterinary team in Singapore. The ideal candidate will hold a veterinary degree and specialist board certification in Internal Medicine, and must be eligible to obtain a veterinary license from the Agri-Food & Veterinary Authority...


  • Central Region, Singapore Beecroft Animal Specialist Services Full time $90,000 - $120,000 per year

    Job description:The RoleWe are seeking an experienced board-certified Avian & Exotics Specialist with a strong background in exotic animal practice. The ideal candidate will have a relevant specialist board certification and veterinary medicine degree and be eligible to obtain a veterinary license from the Agri-Food & Veterinary Authority of Singapore (AVS)....


  • Central Region, Singapore Beecroft Animal Specialist Services Full time $30,000 - $40,000 per year

    Job description:Key Responsibilities include but are not limited to:Support the emergency and ICU team with basic patient care during night shifts.Assist with feeding, cleaning, walking, and general monitoring of hospitalised patients.Maintain cleanliness of cages, kennels, ICU areas, and treatment rooms.Help with safe restraint of animals during...


  • Central Region, Singapore Beecroft Animal Specialist Services Full time $60,000 - $120,000 per year

    Job Description & Requirements:Beecroft Animal Specialist & Emergency Hospital provides compassionate, collaborative, and high-quality veterinary services for small animals and exotic pets.Be part of a busy exotic animal department located within a specialist-owned Emergency and Specialist Hospital in the metropolitan city of Singapore.We have all the bells...

  • Surgical Vet Nurse

    1 week ago


    Central Region, Singapore Beecroft Animal Specialist Services Full time $104,000 - $130,878 per year

    About the Company Beecroft Animal Specialist & Emergency Hospital is Singapore's leading independent referral veterinary hospital, located near Labrador Park MRT. Our multidisciplinary team includes specialists in small animal surgery, internal medicine, neurology, exotic companion mammals, and cardiology. We provide 24/7 advanced care with state-of-the-art...


  • Orchard, Central Community Development Council, Singapore Beecroft Animal Specialist & Emergency Hospital Full time $180,000 - $250,000 per year

    Job Description & RequirementsBeecroft Animal Specialist & Emergency Hospital is seeking passionate Emergency & Critical Care (ECC) Veterinarians to join our 10,000 sqft, state-of-the-art facility for small animals and exotics.Our hospital is fully equipped with CT, MRI (coming soon), endoscopy, fluoroscopy, ultrasound, dual X-ray rooms, and three surgical...