Customer Support Specialist

15 hours ago

Central Region, Singapore BullionStar Pte Ltd Full time $324,000 - $480,000 per year

Join the Future of Money at BullionStar — We're Hiring a Customer Support Specialist

As debt, inflation, and reckless policies challenge the global monetary system, BullionStar's mission is clear: restore Gold & Silver to their rightful place as money.

If you're excited by a fast-paced, growth-driven, and multicultural environment, this is your opportunity to step into the world of precious metals.

Job Description:

Love being around Gold & Silver all day? Curious about how the bullion industry works? This is a hands-on entry point into a unique and highly respected field, offering direct mentorship from precious metals experts.

  • Provide outstanding customer service by efficiently managing inquiries and support through phone and email communication channels.
  • Professionally handle high volume of inquiries from clients and customers.
  • Take ownership of achieving individual KPIs and contributing to overall team performance goals.
  • Assist in driving, developing and improving BullionStar's customer care program.
  • Continuously identify work process improvements.
  • Communicate effectively to other members of the team and the team lead when help is needed.
  • Uphold a high level of integrity by ensuring customer information remains strictly confidential at all times.
  • Perform office-based administrative duties whenever required.

Who Should Apply?

Please apply if you possess all of the below skills and characteristics:

  • Meticulous: Demonstrates strong attention to detail in handling customer inquiries, data accuracy, and administrative responsibilities.
  • Versatile: You are required to switch between speaking with customers, to hands-on operational work, to desk-bound administrative work throughout the day.
  • Great Communicator: You need to be proficient in verbal and written English to communicate effectively with our customers. Fluency in additional languages and/or dialects is a plus. As part of an integrated and international team, you are furthermore encouraged to communicate openly and directly across all levels of the organization.

Qualifications

  • Diploma in any field

Location & Work hours

The job location is BullionStar's bullion shop, showroom and vault at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

5-day work week, 1 Saturday inclusive.

Salary and Benefits

The salary is dependent on your capability, experience and skills. The typical starting salary is from SGD 2,700 to SGD 4,000 per month for a driven candidate, plus up to 3 months' bonus. In addition, BullionStar provides an Annual Wage Supplement (AWS) equivalent to 1 month salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.

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