Customer Care Executive

This role reports to directly to Managing Director, Singapore and dotted line to Executive Officer – Corporate Services & Group Projects.

Your primary objective is to support the full lifecycle of external contractors, including onboarding, contracts, payroll, compliance, and vendor coordination. The role also contributes to office administration, group projects, and company events. Designed as a learning-focused position, it provides opportunities to gain hands-on experience and grow in contractor care and HR operations.

What you will do:

Contractor Care & Client Servicing

• Assist in preparing contractors for their assignments, including sharing contract details, client expectations and onboarding instructions
• Provide backend support for contractor queries on payroll and contract matters, escalating complex issues accordingly.
• Help gather, document and track feedback from contractors and clients, highlighting any concerns for proactive resolution
• Support administrative processes throughout the contractor lifecycle, such as contract preparation, renewals, extensions, terminations and work pass documentation
• Coordinate with external vendors on contractor onboarding, insurance coverage and contract administration requirements.
• Contractor Data & Compliance Support
• Maintain accurate and up-to-date contractor records and contract databases.
• Provide administrative support in payroll coordination, ensuring compliance with local labour and tax regulations.
• Assist in the preparation and submission of work pass applications, renewals, and cancellations in compliance with local laws.
• Ensure contractor care processes adhere to legal, tax, and regulatory requirements.
• Support documentation needed for audits and compliance reviews.
• General Corporate Services & Group Projects
• Assist with day-to-day office administration, including supplies, equipment, mailing, maintenance, and vendor coordination.
• Provide support in group-wide initiatives, projects, and cross-functional activities.
• Assist in the planning, logistics, and execution of company events and activities.
• Help organize office procedures and layouts to promote smooth and efficient operations.
• Support any other ad-hoc duties assigned to ensure effective office and project management.

To be successful in this role, you should have:

• Excellent communication and interpersonal skills to build strong relationships with contractors, clients, vendors, and teams.
• Strong problem-solving skills and the ability to proactively address issues.
• Adaptability to work effectively in a fast-paced and dynamic environment.
• High discretion and integrity when handling sensitive contractor and company information.
• Customer-focused mindset to ensure positive experiences for contractors and clients.
• Strong organizational and multitasking abilities to manage contracts, administrative tasks, office operations, and event coordination efficiently.
• Keen attention to detail to ensure accuracy in contracts, payroll, compliance, and reporting.
• Knowledge of contractor management, labour laws, work pass regulations, and vendor/office management.
• Initiative and proactiveness in anticipating contractor, office, and project needs.
• Ability to support group-wide initiatives, coordinate company events, and ensure smooth project delivery.
• Comfortable using systems, databases, and tools for efficient data management, reporting, and tracking.
• Experience in a recruitment agency or contractor management environment is an advantage.

Performance Standard for this position is:

• To operate in line with our Values and follow Company Policies and Procedures at all times.
• Measures performance against set goals and achieves annual targets.
• Makes the best use of knowledge, experience and skills and is accountable for own decisions.
• Promote the quality system ensuring it is applied within the program; and any instances of non-conformance are reported.
• To follow and adhere to quality policies and procedures in line with the Group's ISO or 27001 Accreditation requirements.
• To ensure seamless office operations with no disruptions.
• To deliver high-quality, confidential support with proactive problem-solving
• To foster teamwork and good communication between all stakeholders, branches and external partners.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Mae Tam

EA Personnel No: R1110987

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248