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General Manager, After Sales
2 weeks ago
Motor-East Pte Ltd is a premier automotive dealership specializing in new BYD electric vehicles (EVs) and a wide range of pre-owned vehicles. Our mission is to deliver exceptional service, innovative solutions, and sustainable mobility options to our valued customers.
Job Responsibilities:
- Directs the overall after-sales operations of workshop, customer care and claims, to ensure maximum performance.
- Lead, mentor, and train service advisors and technicians to uphold and continuously improve service excellence.
- To achieve company's goals in revenue, operational and customer service performance.
- Review and manage operating procedures and workflow of the various departments in the after-sales operations to ensure smooth and efficient flow of the activities from beginning to closure.
- Allocates budget sources and sets a strategic plan to achieve the company's growth through a steady stream of profit and loss management.
- Develop and maintain positive customer relations, professional relationships with adjusters and insurance company representatives.
- Ensure that the workshop complies with all local regulations related to automotive services, environmental standards, and workplace safety.
- Stay updated on the latest EV technologies and integrate relevant tools and software to improve workshop efficiency and service quality.
- Plan the procurement of parts, tools, and equipment to ensure timely and cost-effective on procurement of necessary resources.
- Plan training programs for employees including technical training for mechanics to keep them updated on the latest industry trends, technologies, and best practices.
- Develop strategies to retain skilled employees and maintain a positive work environment through fostering culture of teamwork and professionalism.
- Establish a system for collecting customer feedback and use it to identify areas for improvement in service quality. Implement changes and monitor customer satisfaction levels.
- Manage the technology infrastructure of the workshop, including computer systems, diagnostic equipment, and other technology tools necessary for efficient operations.
- Foster a culture of continual improvement within the workshop, encouraging employees to suggest and implement innovative ideas for better efficiency and customer satisfaction.
- Develop and implement risk management strategies to minimize workplace accidents, ensure employee safety and protect company assets.
- Develop contingency plans for emergencies or unexpected events that may impact workshop operations.
Job Requirements:
- At least 10 years of extensive experience in similar capacity.
- University degree in Automotive Engineering, Mechanical Engineering, Business Administration or equivalent.
- Strong leader with good communication skills to interact with clients and internal stakeholders.
- Knowledgeable in identifying vehicles faults and provide solutions.
- Able to visualize, connect and direct after-sales activities in the workshop.
- Experience in managing EV processes will be a strong advantage.
- Work location: Defu South
- Able to work on alternate Saturday
Why Join Us?
At Motor East, we offer:
• A leadership role with the opportunity to shape and optimize aftersales operations.
• A collaborative and innovative work environment.
• Competitive compensation and benefits.
• The chance to contribute to the future of sustainable mobility and green automotive solutions.
