
Key Account Customer Service Officer
3 days ago
Key Responsibilities:
- Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
- Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
- Provide solutions to resolve challenges while ensuring minimal impact on clients.
- Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
- Demonstrates professionalism and empathy when handling challenging situations.
- Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
- Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
- Work closely with relevant departments to ensure smooth consistent service delivery.
- Provide feedback and insights to improve overall customer care processes.
- Assist with any other duties or projects assigned by the reporting officer.
-
Key Account Manager
1 week ago
East Region, Singapore Private Advertiser Full time $80,000 - $120,000 per yearWhat will you deliver?Be the key figure for driving revenue and margin growth within your customer accounts, meeting and exceeding all business measures such as EBIT and working capital.Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.Own, monitor and drive customer's service agreements to meet and...
-
Key Account Executive/Manager
2 days ago
East Region, Singapore Crane Worldwide Logistics (S) Pte Ltd Full time $60,000 - $120,000 per yearThe incumbent will be responsible for handling the Company's Key accounts. The incumbent will manage and ensure that the company fulfills its service and performance standards as per agreed service level agreements. He or she will provide effective solutions to the key accounts and ensure effective customer relationship management to drive revenue within...
-
Key Accounts Executive
2 days ago
East Region, Singapore Private Advertiser Full time $104,000 - $130,878 per yearAccount Management & Customer Service SupportAssist the Key Account Manager/Sales Manager in executing customer business plans, promotional calendars, and brand initiatives across Modern Trade (MT) accounts.Collaborate with Operations teams and in-store merchandisers to drive sales, visibility, and in-store execution initiatives.Maintain accurate and...
-
Banking Customer Service Officer
1 week ago
East Region, Singapore PERSOL Full time $104,000 - $130,878 per yearIn this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for...
-
Customer Service Officer
1 week ago
East Region, Singapore Dynamic Human Capital Pte Ltd Full time $2,500 per yearCustomer Service & Administrative AssistantSalary: Up to $2,500 + commissionsBonus: Yearly Performances Bonuses, Up to 3 monthsWorking Days: 5.5 daysLocation: Citipoint @ Paya LebarProduct: Household appliancesJob Summary:This role focuses on delivering excellent customer service while managing administrative tasks to ensure the smooth running of the office...
-
Customer Service Officer
1 week ago
Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per yearCUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...
-
Customer Service Officer
1 week ago
East Region, Singapore Strategic Marketing (S) Pte Ltd Full time $3,000 - $6,000 per yearKEY RESPONSIBILITIESMaintain customer satisfaction through face-to-face interactions, phone calls and emailsEffectively manage a large volume of incoming calls and emailsEffectively resolve customers' problems through strong and clear interpersonal dialogueSkilfully and calmly manage difficult and angry customersLiaise with third-party service contractors...
-
Key Account Manager
1 week ago
Central Region, Singapore Talent Trader Group Pte Ltd Full time $80,000 - $120,000 per yearWe are seeking a proactive and results-driven Key Account Manager to manage and grow relationships with our corporate clients. The ideal candidate will have a strong background in B2B sales, with experience handling large corporate accounts and offering tailored solutions in office supplies, print services, consumables, PPE, and safety products.Key...
-
Customer Service Officer @ Tampines
1 week ago
East Region, Singapore Frasers Property Limited Full time $104,000 - $130,878 per yearJob DescriptionProvide excellent customer service to internal and external customersAssist in the execution of shopping mall's promotion and redemption programmesHandle all customers' enquiries and provide assistanceEnsure that the redemption process during the advertising and promotion campaign period is carried out properlyProvide administrative support to...
-
Customer Service Officer
3 days ago
East Region, Singapore Masters Career Consultancy Pte Ltd Full time $104,000 - $130,878 per yearNo Prior *Experience Are Welcome To Apply*No foreign quota availableJob Scope:To support B2B• Manage customer inquiries, orders and arranging deliveries• Sales administration – helping and supporting business with customer's queries, liaison with suppliers and service providers etc• Tracking customers' consumption and requirements, managing stocks...