Key Account Customer Service Officer

6 days ago


East Region, Singapore S.F. Express (Singapore) Pte Ltd Full time $104,000 - $130,878 per year

Key Responsibilities:

  • Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
  • Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
  • Provide solutions to resolve challenges while ensuring minimal impact on clients.
  • Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
  • Demonstrates professionalism and empathy when handling challenging situations.
  • Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
  • Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
  • Work closely with relevant departments to ensure smooth consistent service delivery.
  • Provide feedback and insights to improve overall customer care processes.
  • Assist with any other duties or projects assigned by the reporting officer.

  • Key Account Manager

    2 weeks ago


    East Region, Singapore Private Advertiser Full time $90,000 - $120,000 per year

    What will you deliver?Be the key figure for driving revenue and margin growth within your customer accounts, meeting and exceeding all business measures such as EBIT and working capital.Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.Own, monitor and drive customer's service agreements to meet and...


  • East Region, Singapore Crane Worldwide Logistics (S) Pte Ltd Full time $80,000 - $120,000 per year

    The incumbent will be responsible for handling the Company's Key accounts.  The incumbent will manage and ensure that the company fulfills its service and performance standards as per agreed service level agreements. He or she will provide effective solutions to the key accounts and ensure effective customer relationship management to drive revenue within...


  • East Region, Singapore Private Advertiser Full time $60,000 - $80,000 per year

    Account Management & Customer Service SupportAssist the Key Account Manager/Sales Manager in executing customer business plans, promotional calendars, and brand initiatives across Modern Trade (MT) accounts.Collaborate with Operations teams and in-store merchandisers to drive sales, visibility, and in-store execution initiatives.Maintain accurate and...


  • East Region, Singapore Pasona Singapore Pte. Ltd. Full time $50,000 - $73,000 per year

    Job ID: 19911Location: EastWorking hours: 8.30am - 6pmSalary: up to $7,300 (Depending on experiences)Job DescriptionAs a professional, key account manager is a professional who builds and maintains relationships with major clients, to retain them for extended periods of time. They develop an extensive understanding of an organisation's client base and their...

  • Key Account Manager

    2 weeks ago


    Central Region, Singapore Talent Trader Group Pte Ltd Full time $60,000 - $80,000 per year

    We are seeking a proactive and results-driven Key Account Manager to manage and grow relationships with our corporate clients. The ideal candidate will have a strong background in B2B sales, with experience handling large corporate accounts and offering tailored solutions in office supplies, print services, consumables, PPE, and safety products.Key...


  • Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Key Account Executive

    2 weeks ago


    North-East Region, Singapore Ouji (Singapore) Pte. Ltd (Regional) Full time $40,000 - $80,000 per year

    Job Summary:We are seeking a proactive and customer-oriented Key Account Executive to manage and grow our key customer accounts while ensuring smooth execution of sales and retail operations. The ideal candidate will have strong account management skills with hands-on experience in trade execution, promoter coordination, and campaign implementation. This...


  • East Region, Singapore PERSOL Full time $30,000 - $60,000 per year

    In this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for...


  • East Region, Singapore Private Advertiser Full time $40,000 - $80,000 per year

    Job Responsibilities:·       Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources·       To develop revenue growth in existing clients through an intimate understanding of the client's business and the company's product offerings·       To perform basic sales data...


  • East Region, Singapore Frasers Property Limited Full time $30,000 - $40,000 per year

    Job DescriptionProvide excellent customer service to internal and external customersAssist in the execution of shopping mall's promotion and redemption programmesHandle all customers' enquiries and provide assistanceEnsure that the redemption process during the advertising and promotion campaign period is carried out properlyProvide administrative support to...