Clinical Operations Coordinator

About the Team

Our General Health Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere's medical operations including clinics, telemedicine and mobile services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.

About the Role

We are seeking an Clinical Operations Coordinator who will provide operational support to our mobile team of doctors and nurses who travel across Singapore to deliver trusted patient care - health screening, vaccination, medical consultation and nursing procedures - at corporate on-site and home-based settings. The ideal candidate possesses a mindset of continuous improvement and change and demonstrates genuine curiosity, collaboration and ability to deal with ambiguity, especially in a start-up environment.

**This role reports directly to the Manager, Mobile Services.

A summary of the key responsibilities are as follows:**

• Coordinate on-site, home-based, and in-clinic appointments accurately and efficiently across different communication channels.
• Manage the deployment of mobile doctors and nurses for on-site and home-based services, ensuring optimal time and route utilisation.
• Account for proper handover and takeover of equipment and accurate inventory levels.
• Ensure the accurate and timely submission of necessary medical claims in accordance with prevailing government regulations.
• Prepare, generate and upload medical reports to clients accurately and in a timely manner.
• Respond to all phone, email, or text enquiries, professionally and in a timely manner.
• Provide phlebotomy and simple adjunct consultation procedures at on-site and home-based settings.
• Liaise with external test laboratories on specimen collection and processing to ensure accurate and timely results.
• Identify gaps and escalate issues and concerns to ensure prompt resolution.
• Perform other duties and responsibilities assigned by the Manager.

About you

• Minimally holds a qualification in NITEC or higher NITEC diploma.
• Able to commit to a 5.5-day work week up to an average of 44 hours a week.
• Minimum two years of experience in a medical/healthcare setting with a proven track record in delivering excellent customer service.

• Prior experience as an Enrolled Nurse is ideal. If otherwise, candidates who possess valid certifications in the following are preferred:

• Phlebotomy

• Basic Cardiac Life Support (BCLS) + AED
• Proficient in Microsoft Office and Google Suite tools.
• Excellent verbal and written communication skills in English.
• Proactive, meticulous and comfortable working on daily assigned tasks independently.
• Strong team player with the ability to work collaboratively to achieve positive outcomes.
• Genuine curiosity and strong desire to continuously learn and grow.
• A start-up attitude - you take full ownership of things that you do and are willing to go out of your comfort zone and take on new challenges and changes within the organization.
• Comfortable with ambiguity and flexible to learn new things - we're not done growing and heading into uncharted territories is part of the fun

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto "Keep Going, Keep Growing", our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - for more information.