eCommerce Operations Executive

You will serve as the key operational driver behind our e-commerce channels—managing day-to-day online platform operations (e.g., Shopee, Lazada, webstores), ensuring order accuracy, listing products, maintaining stock levels, and enabling smooth execution of promotions and fulfilment workflows. Execution first and proactive mindset is a must.

This is a highly operational, front-line role where your precision, agility, and executional excellence keep the e-commerce engine running—every day, every promotion, every order fulfilled. You'll be the linchpin for ensuring customer satisfaction, smooth and efficient platform performance.

Roles and Responsibilities:

Platform & Order Operations:

• Manage webstores which include daily processing of product listings and updates & optimization across marketplaces and company/3rd party webstores (Lazada, Shopee, Amazon etc.).
• Work with platform support and partners on promotions and campaigns.
• Liaise with logistics partners to ensure timely and precise delivery (accurate Delivery Orders, track shipments, and sync return).
• Oversee order fulfilment logistics, ensure correct dispatch, track order status, and manage returns and stock reconciliations.

Inventory & Data Coordination

• Monitor and maintain inventory levels in real-time to prevent stockouts or overselling.
• Generate regular operational reports—refunds, returns, promotions, inventory discrepancies—for internal tracking and escalation.

Promotions & Campaign Execution

• Execute timely and accurate campaign logistics: upload timely promotional assets, set correct pricing, promotional mechanics, and adjust listings during flash sales or campaign windows.
• Work closely with design/marketing teams and partners to align banners, deal content, and visual assets with campaign schedules.
• Work closely with partners to ensure smooth execution.

Reports & Analyzing Data

• Analyze data to understand promotion efficiency, stock movement and suggest optimization plans.
• Bi-weekly and monthly reporting.

Customer & Partner Coordination

• Respond promptly to customer inquiries via platform chats, email, or social channels, and triage escalations accurately.

Others

• Implement operational best practices and maintain SOPs for consistent execution.
• Other ad-hoc assignments may be assigned where necessary.

Qualification and Experience:

• Minimum Diploma in Business, Marketing, E-commerce, Supply Chain, or related field must have at least 1-2 years of working experience in eCommerce operations preferably in the FMCG sector. Open to fresh graduates.
• Tech Proficiency: Strong ability to use e-commerce platforms (e.g., Shopee, Lazada), Excel, data dashboards, and order management systems with basic Canva or Photoshop/basic graphic editing experience for campaign support.
• Operational Strengths: Excellent attention to details, strong organizational skills, and ability to execute on time under tight deadlines; adept at multitasking and managing process-driven assignments.
• Strong analytical skills with the ability to interpret data and identify trends for process improvement.
• Good negotiation skills to secure favorable terms with service providers and partners.
• Clear and professional communication with internal teams (marketing, logistics, design) and external partners (warehouses, couriers, platform support)
• Marketing communications: Execute marketing communication materials for ecommerce. Eye for aesthetics preferred.
• Proficient in English and Chinese to support our Beijing team.
• Positive and proactive attitude with the ability to work independently in a fast-pace environment with high level of motivation.