Operations Manager
6 days ago
Responsibilities:
- Provide leadership and direction to the mall management team, ensuring the smooth functioning of all operations
- Develop and implement operational policies and procedures to ensure the efficient and effective management of the malls
- Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures
- Prepare periodic mall performance report for the Management
- Coordinate operation programs, asset improvement work, tenants and operational support for the mall
- Coordinate and work with the Marketing colleagues to execute the mall's promotion and events
- Involve in building improvement / A&A / Fitting out / defect rectification works
- Monitor and manage the performance of contracts for compliance to the agreed service levels
- Plan and implement preventive maintenance works
- Attending site inspections, supervising and liaising with contractors on maintenance and renovation works in the mall
- Ensure the safety and security of the malls and implement emergency response protocols as needed
- Coordinate with tenants in reinstatement/renovation works and ensure they comply with specifications and building regulations
- Attend to tenants' feedbacks and liaise with tenants to maintain good tenant-landlord relationship
- Perform other tasks as assigned by immediate supervisor/management
Requirements:
- Degree in Engineering (Electrical or Mechanical), Building, Facilities Management, or equivalent
- At least 10 years in a leadership role
- At least 5 years of experience in mall management or related field
- Experience in property management or facility management in shopping mall or retail environment will be an added advantage
- Exhibit strong leadership, people management and interpersonal skills
- Able to work within tight timelines, and is resourceful and systematic in resolving problems
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