FULL-TIME CALL CENTRE ASSISTANT
2 weeks ago
About the role
We are seeking a Call Centre Assistant to join our dynamic team at CASA DENTAL MANAGEMENT PTE. LTD.' in the Tai Seng North-East Region. This full-time position is an excellent opportunity for an experienced professional to contribute to the growth and success of our dental management company.
What we're looking for
- Proficient in Microsoft Excel
- Excellent time management skills
- Attention to detail and problem-solving skill
- Willingness to learn and good attitude
- Well spoken, ability to speak different languages or dialects is an advantage
- Proactive, responsive and well-prepared in all tasks
- Highly responsible and accountable in work responsibilities
What you'll be doing
- Key Responsibilities
• Handle incoming calls and online inquiries from patients.
• Schedule, reschedule, and confirm dental appointments.
• Provide accurate information about dental treatments, services, and clinic policies.
• Verify patient information and update records in the clinic management system.
• Coordinate with front desk staff regarding patient flow.
• Manage reminder calls, follow-ups, and recall appointments.
• Address patient concerns and escalate complex queries to the appropriate department.
• Maintain professionalism and empathy to ensure a positive patient experience.
• Meet daily/weekly performance targets such as call handling time and booking rate.
- Ad hoc duties assigned
What we offer
At CASA DENTAL MANAGEMENT PTE. LTD.', we are committed to providing a supportive and rewarding work environment. You'll have the opportunity to work with a talented and dedicated team, and to contribute to the growth and success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. If you're looking for a rewarding role in a dynamic and forward-thinking organisation, we'd love to hear from you.
Apply now to become our next Call Centre Assistant
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