Call Centre

About the role

Join our fast-paced, customer-focused team as a part-time Call Centre Agent for KFC/Pizza Hut Singapore. Situated in the Tai Seng North-East Region, this casual role offers flexibility and opportunities to develop your customer service skills. You'll be an integral part of our operations, providing exceptional support to our valued customers.

What you'll be doing

• Respond to customer inquiries and orders via phone, email, or chat, ensuring a positive and efficient experience
• Troubleshoot customer issues and provide effective resolutions
• Maintain accurate records and documentation of customer interactions
• Upsell and cross-sell products and services to enhance the customer experience
• Collaborate with the team to identify areas for improvement and contribute to the success of the call centre

What we're looking for

• Previous experience in a customer service or call centre role, preferably in the food and beverage industry
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficiency in using computer systems and relevant software applications
• Flexibility to work in a fast-paced environment and during peak hours, including weekends and public holidays

KFC/Pizza Hut Singapore is a leading food and beverage company that has been serving the community for over 40 years. With a focus on innovation, quality, and customer satisfaction, we strive to be the preferred choice for our customers. Join our diverse and dynamic team and be a part of our continued success.

Apply now and embark on an exciting journey with KFC/Pizza Hut Singapore