Customer Relations Officer

1 week ago

Tai Seng, Singapore Precise Development Pte Ltd Full time $30,000 - $72,000 per year

$2,500 to $4,800 Monthly

Roles & Responsibilities

  • Liaise with sub-contractors, HDB, Town Council, consultant and residents.
  • Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
  • Assist on phone calls and emails to answer resident's inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
  • Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
  • Roster Management: Assign Site Supervisor to attend joint inspection.
  • IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
  • IDMS system (E-Appointment): Manage appointments online.
  • Notice - Write notice to inform residents of any construction activities.
  • Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
  • Generate work schedule for sub-contractors to rectify defects as soon as possible.
  • Improvement work - Arrange unit improvement works for residents.
  • Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
  • Guided viewing – Help residents familiar with the areas or facilities around the building.
  • Understand BIT and Lock-up inspection before BSC starts.
  • Maintain & upkeep of Information Centre & BSC.
  • Any ad-hoc duties.

Qualifications:

  • Minimum a Diploma or 'A' Level with 2 subjects passed
  • Possess WSQ Certificate in Service Excellence
  • Customer oriented with good communication and interpersonal skills
  • Experience in customer relation works and fair construction knowledge would be an advantage
  • At least 1 year of experience in a HDB BTO project
  • Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)

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