Customer Relations Officer

2 weeks ago

Tai Seng, Singapore Precise Development Pte Ltd Full time $30,000 - $72,000 per year

$2,500 to $4,800 Monthly

Roles & Responsibilities

  • Liaise with sub-contractors, HDB, Town Council, consultant and residents.
  • Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
  • Assist on phone calls and emails to answer resident's inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
  • Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
  • Roster Management: Assign Site Supervisor to attend joint inspection.
  • IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
  • IDMS system (E-Appointment): Manage appointments online.
  • Notice - Write notice to inform residents of any construction activities.
  • Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
  • Generate work schedule for sub-contractors to rectify defects as soon as possible.
  • Improvement work - Arrange unit improvement works for residents.
  • Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
  • Guided viewing – Help residents familiar with the areas or facilities around the building.
  • Understand BIT and Lock-up inspection before BSC starts.
  • Maintain & upkeep of Information Centre & BSC.
  • Any ad-hoc duties.

Qualifications:

  • Minimum a Diploma or 'A' Level with 2 subjects passed
  • Possess WSQ Certificate in Service Excellence
  • Customer oriented with good communication and interpersonal skills
  • Experience in customer relation works and fair construction knowledge would be an advantage
  • At least 1 year of experience in a HDB BTO project
  • Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)

  • Admin Assistant cum Customer Service Officer

    3 days ago

    Tai Seng, Singapore Capital Human Resource Management Pte. Ltd Full time $25,000 - $35,000 per year

    About the role We are seeking a highly organised and customer-focused Admin Assistant cum Customer Service Officer to join our dynamic team at Capital Human Resource Management Pte. Ltd' in Tai Seng, North-East Region. In this full-time role, you will be responsible for providing administrative support and exceptional customer service to our Retail Client,...

  • customer service officer

    1 week ago

    Tai Seng, Singapore 32bb7e95-c31c-4391-b35b-5845f3e0cbc5 Full time $2,000 - $3,000 per year

    Job Descriptions:Report directly to Branch ManagerResponsible to deliver and provide Quality Services.To make cold call and any new leads call provided by the company.Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.Re-confirm customer's appointment a day before their treatment.After treatment (three days) to...

  • IT Customer Service

    2 weeks ago

    Tai Seng, Singapore 10c81105-27cc-4820-82ae-b684421b536c Full time $20,000 - $40,000 per year

    Duration: 1 year contract (renewable + convertible)Location: Tai SengMon- Fri : Normal office hours Responsibilities:Serve as the first point of contact for customer seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and...

  • Customer Service Specialist

    1 week ago

    Tai Seng, Singapore Resste Holding Pte Ltd Full time $40,000 - $60,000 per year

    About the roleWe are looking for a Customer Service Specialist at RESSTE HOLDING PTE. LTD., you'll play a vital role in delivering exceptional customer experiences. Based in our Tai Seng North-East Region office, you'll be responsible for resolving customer inquiries and providing solutions to ensure complete customer satisfaction.Responsibilities:Cold...

  • IT Customer Service

    1 week ago

    Tai Seng, Singapore PERSOL Full time $40,000 - $60,000 per year

    Location: Tai Seng (TSX)Working hours : Monday – Friday 8 to 5pm9 to 6pm1 to 10pm(evening shift)Contract Duration 12 months (Renewable) + BonusResponsibilitiesServe as the first point of contact for customer seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the...

  • Admin Cum Permit Declarant Officer

    1 week ago

    Tai Seng, Singapore Premium Automobiles Pte Ltd Full time $40,000 - $60,000 per year

    Job Description:Generate invoices/debit notes/credit notesUpdating and posting of receipts and payments.Follow up on outstanding invoices.Perform monthly journals.Checking of pricing and invoice from supplier.Letter of credit application.Custom related function, including custom duty permit declaration.Other duties as and when assign.Job Requirement:A...

  • Luxury Retail Public Relations Account Executive

    3 days ago

    Tai Seng, Singapore Gusto Collective Full time $60,000 - $120,000 per year

    OverviewGusto Collective Singapore is seeking an experienced, dynamic, and passionate Public Relations Account Executive (Fashion, Beauty, Lifestyle) who thrives in a fast-paced and collaborative environment. You will look forward to developing and growing within an agency representing a dynamic array of international and reputable fashion, luxury,...

  • Purchasing Officer

    2 weeks ago

    Tai Seng, Singapore Charles & Keith (Singapore) Pte Ltd Full time $40,000 - $80,000 per year

    ResponsibilitiesObtain and compare quotations from suppliers and manufacturers to secure the best pricing for productsSupport order consolidation and processing to maintain smooth and efficient workflowsCoordinate between the sourcing team and shipping department to ensure timely product deliveryVerify product deliveries against issued purchase orders (POs)...

  • Admin/Accounts Officer

    3 days ago

    Tai Seng, Singapore Premium Automobiles Pte Ltd Full time $45,000 - $65,000 per year

    Job Description:Generate invoices/debit notes/credit notesUpdating and posting of receipts and payments.Follow up on outstanding invoices.Perform monthly journals.Checking of pricing and invoice from supplier.Letter of credit application.Other duties as and when assign.Job Requirement:A minimum of NITEC or certificate in Accounting, Business Administration...

  • Call Centre Officer

    3 days ago

    Tai Seng, Singapore Kah Motor Company Sdn Bhd (HONDA) Full time $30,000 - $50,000 per year

    Join us at Kah Motor Co. Sdn. Bhd. and contribute to delivering unparalleled service to our valued customersJob Responsibilities:To attend to customers' phone enquiries and calls deployment.To provide service reservations.To coordinate breakdown site services for customers.To answer live chat queries.To make outbound calls to remind customers of car...