Customer Service Specialist
4 days ago
About the role
We are looking for a Customer Service Specialist at RESSTE HOLDING PTE. LTD., you'll play a vital role in delivering exceptional customer experiences. Based in our Tai Seng North-East Region office, you'll be responsible for resolving customer inquiries and providing solutions to ensure complete customer satisfaction.
Responsibilities:
- Cold calling to potential clients with the list given
- Answering incoming calls and responding to customer emails, chat messages, and other queries in a timely and professional manner
- Listening actively to customer concerns, understanding their needs, and providing tailored solutions
- Troubleshooting issues and escalating more complex problems to the appropriate team or manager
- Maintaining accurate records of customer interactions, feedback, and service recovery actions
- Contributing to the continuous improvement of our customer service processes and procedures
- Relationship building with existing and new customers
Requirements:
- Candidate must possess at least "O" Level or equivalent
- Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner
- Strong problem-solving and critical thinking skills to effectively address customer concerns
- Strong organisational and time management skills
- Bi-lingual in both English and Mandarin
- Experience in Property/Real Estate would be an advantage
"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
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