IT Assistant Engineer
4 days ago
Job description:
- To provide day-to-day technical support to end users and ensure the smooth running of operations
- Perform monthly maintenance for hardwares on site
- On rotational 24/7 standby to attend any site issues during after office hours and weekends
- Responding to client phone calls, emails, messages promptly
- Troubleshoot hardware and software related issues on site
- Install, configure and maintain hardwares devices and software applications
- Maintaining good client relations
- Track and manage faults reports
- Support project team during new project deployment
- Communicating with clients to ensure that services are delivered effectively
- Promptly following up on service requests and providing customer feedback to management
Job Qualifications:
- Nitec, Higher Nitec, Diploma in IT or any related technical discipline
- Experience in Windows & Linux Operating System
- Experience hands on with Raspberry PI and UP board hardwares added advantage
- Willingness to travel.
- Ability to deal with multiple requests without being overwhelmed.
- Ability to remain professional under pressure.
- Able to work independently
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