contact centre agent

ABOUT TERRA SYSTEMS

Since 2003, Terra International has been a trusted leader in IT systems integration, delivering customized, efficient, and cost-effective solutions to SMEs and government agencies. Headquartered in Singapore, we operate in over 10 countries across the Asia Pacific. At Terra Systems, we specialize in Data & Voice Networking, Contact Centre Solutions, Software Engineering, and Managed Services. Our mission is to empower clients with cutting-edge technology, enhancing productivity, efficiency, and customer satisfaction. With strategic partnerships and a team of skilled professionals, we ensure that organizations stay ahead in today's fast-moving digital landscape.

Visit us at terra.systems to learn more.

ABOUT THE ROLE

Are you calm under pressure? Do you thrive in high-stakes situations? As an SCDF CALL OPERATOR, you'll be the critical link between emergencies and life-saving response teams. Your voice will provide reassurance, your quick thinking will guide urgent situations, and your decisions could make all the difference.

This is more than just a job, it's a mission. Join us and be part of a frontline emergency response team that directly impacts lives.

Location: UBI, SINGAPORE 

Role: SCDF CALL OPERATOR

Shift Pattern: 2 days work, 2 days off (12-hour shifts)

   Day 1: 8:00 AM – 8:00 PM

   Day 2: 8:00 PM – 8:00 AM

   Day 3 & 4: Off

RESPONSIBILITIES

• Answer and manage emergency calls with professionalism and composure.
• Assess emergency situations and gather critical details for dispatch teams.
• Provide life-saving guidance to distressed callers over the phone.
• Perform telephone triaging to ensure the right resources are sent quickly.
• Maintain accurate records and document each call efficiently.
• Monitor ongoing incidents and relay updates to response teams.
• Stay up-to-date with emergency protocols through regular training.

WHAT WE ARE LOOKING FOR

• Experience: At least 1 year in a call centre environment or medically related field.
• Education: Minimum 3 GCE O Levels (including English)
• Languages: Fluent in English and a Mother Tongue language (spoken & written).

• Skills & Attributes:

• Strong ability to stay calm under pressure and make quick decisions.

• Empathetic and compassionate, able to reassure distressed callers.
• Detail-oriented with strong organizational skills.
• Comfortable with computer systems and typing

IMPORTANT

All shortlisted participants will be required to go through

• Terra Systems Pre Assessment
• SCDF Security Screening
• SCDF Panel Interview
• SCDF Psychometric Assessment

Training will be provided during which training allowance will be paid. Full attendance will be required. The training is estimated to take place from 3-21 November 2025.