HR & Operations Manager

About Expressions

Expressions is a leading provider of beauty and wellness services in Singapore, offering slimming, hair removal, and facial treatments. We are committed to delivering real results and excellent customer service in a supportive, dynamic workplace.

Job Purpose

The HR & Operations Manager is responsible for leading all human resource functions and overseeing daily operational activities. This role is critical to ensure staff are engaged and performing, all HR processes are effective, payroll and commissions are managed accurately, and business operations support company growth. We are also looking for someone who is flexible and open to taking on other tasks as needed to support the business.

Who We're Looking For

We are looking for an HR & Operations Manager who is:

• Honest and trustworthy, always acting with integrity and transparency.
• A strong problem-solver who approaches challenges with a solutions-oriented mindset.
• Responsible and accountable, taking full ownership of their duties and delivering results reliably.
• Flexible and adaptable, willing to take on new or additional tasks when required.
• Committed to building a positive culture and supporting staff and business growth.

If you take pride in your work, are hands-on in addressing issues, and set high standards for yourself and others, we want to meet you.

Key Roles & Responsibilities

1. HR Management

• Oversee end-to-end recruitment, hiring, onboarding, and offboarding.
• Develop and implement HR policies, procedures, and employee handbooks.
• Address staff issues, grievances, conflict resolution, and disciplinary actions fairly and consistently.
• Ensure compliance with all relevant labour laws and regulations.
• Manage employee records, leave, attendance, and documentation.
• Enforce staff policies consistently across the organisation.
• Oversee work permit applications, maternity leave, and childcare leave for office and retail staff.

2. Payroll, Commissions & Benefits

• Administer monthly payroll, commissions, and incentive schemes accurately and on time.
• Handle CPF contributions and statutory submissions.
• Review, recommend, and implement competitive salary, commission, and benefits packages.
• Address payroll queries and resolve discrepancies efficiently.

3. Staff Development & Performance

• Work with team leaders to identify training needs and coordinate training sessions.
• Monitor staff performance and take action on underperformance when necessary.
• Motivate and retain key staff through engagement and recognition programs.

4. Operational Excellence

• Support daily operations to ensure smooth service delivery.
• Coordinate both retail and outlet staff schedules and resources to ensure smooth, efficient day-to-day operations.
• Coordinate with other departments to solve operational issues quickly.
• Conduct retail outlet audit checks, including customer cards.
• Manage staff outlet issues and handover processes.

5. Leadership & Culture

• Foster a positive, accountable, and high-performance work culture.
• Lead by example demonstrate professionalism, fairness, and integrity.
• Champion company values and encourage staff to uphold service standards.
• Act as the main point of contact for all HR and operational matters.
• Willing to take on other tasks and responsibilities as assigned to support business and operational needs.

Requirements

• Degree in HR Management, Business Administration, or related field.
• Minimum 5 years of relevant working experience, with at least 2 years in a managerial or leadership role (HR, operations, or related functions).
• Strong knowledge of payroll, commission calculations, and local employment regulations.
• Experience with HR software/systems is an advantage.
• Excellent communication, problem-solving, and interpersonal skills.
• Able to work independently and manage multiple priorities.
• High level of integrity, confidentiality, and accountability.
• Willing to commit to full-time on-site work at our office and/or retail outlets, with the ability to handle staff and operational matters, including weekends and public holidays when required.

Key Competencies

• Leadership & People Management
• Problem Solving & Decision Making
• Attention to Detail (especially for payroll/commission)
• Communication & Negotiation
• Change Management & Process Improvement
• Discipline
• Flexibility and willingness to handle additional tasks as required

We welcome applications from all qualified candidates. Shortlisted candidates will be contacted for further discussions.