Merchant Growth Manager, Emerging

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Singapore Commercial team shapes and grows Grab's business in Singapore, contributing to our vision of being Southeast Asia's superapp by delivering everyday services that matter most to consumers.

We focus on developing business strategies that help us serve our community, particularly by growing the accounts of F&B businesses across GrabFood. By building close partnerships with merchants, we create plans and strategies to grow their sales and meet their needs across Grab's services such as GrabExpress, GrabPay, and GrabAds.

Get to Know the Role

The Merchant Growth Manager, Emerging will be responsible for managing and nurturing relationships with a diverse portfolio of F&B merchants. The role will be pivotal in helping micro-SME merchants grow their businesses across Grab's ecosystem, including GrabFood, GrabPay, GrabAds, and GrabExpress, while driving sustainable growth for Grab's platform.

This role will report to the Lead, Commercial, Merchant Growth and be onsite at Singapore Grab office.

The Critical Tasks You Will Perform

• Build and maintain strong relationships with a portfolio of merchants, ensuring their needs are met and their businesses are supported
• Manage merchant accounts with a focus on GMV, monetisation, and delivery volumes
• Develop and execute scalable business strategies to drive growth for merchants across Grab's ecosystem.
• Conduct regular business reviews with merchants to share insights, address concerns, and align on growth strategies
• Coordinate campaigns and initiatives that drive merchant engagement and growth
• Collaborate with internal teams to provide customised reporting, marketing support, merchant operation support and product enhancements.

Qualifications

What Essential Skills You Will Need

• 3 or more years of experience in account management, business development, or a related field
• Excellent communication and negotiation skills to build lasting partnerships
• Strong analytical skills with the ability to interpret data and develop actionable insights
• Ability to work collaboratively across teams to deliver tailored solutions for merchants
• Results-driven mindset with a focus on achieving growth targets and operational excellence
• Familiarity with F&B businesses and/or e-commerce platforms is a plus

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.