Merchant Relations Officer

1 week ago

Central Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $104,000 - $130,878 per year

[Job ID: ]

Responsibilities

  • Manage merchant onboarding, including account evaluation, KYC, agreements, meetings, and technical integration.
  • Provide ongoing merchant support, handle inquiries, resolve operational issues, and conduct periodic account reviews.
  • Process cross-border payments accurately and on time; investigate and resolve payment-related issues.
  • Identify process gaps, support workflow improvements, and collaborate on system and project initiatives.
  • Maintain documentation, reports, and SOPs for merchant and operational processes.
  • Stay updated on industry trends, regulations, and payment technologies; perform other operational and administrative tasks as required.

Requirements

  • 1–2 years' relevant experience with strong multitasking and prioritization skills.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Detail-oriented, proactive, and able to work independently in a fast-paced environment.
  • Strong communication, interpersonal, analytical, and problem-solving skills.
  • Service-oriented and adaptable, with ability to collaborate across teams.
  • Advantage: Familiarity with payment platforms, APIs, or system integration.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Personnel Name: Ong Kang Quan Ryan

EA Personnel Registration Number: R

EA License No.: 07C5771

SCR-ryan-ong

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