Associate, Merchant Operations

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Singapore Operations team drives growth and innovation for Grab in Singapore, shaping the business to meet the evolving needs of consumers. We contribute towards Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers. We develop and execute business strategies that help us achieve our vision in serving our community.

As part of Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce), as well as product, finance, and legal teams to drive strategic initiatives that create meaningful impact. Our role is to ensure that hyperlocal nuances are integrated into platform experiences, optimizing both merchant and consumer journeys while supporting Singapore's business growth and cost-efficiency goals.

Get to know the Role

This role ensures a reliable and efficient payment experience for merchant-partners on Grab's platforms — covering the full spectrum from earnings and payouts to penalties, incentives, billing, reporting and bad debt management. You will be responsible for optimizing payment processes and tools, driving GTM strategies and designing payment frameworks that support business growth while balancing compliance, cost efficiency and operational effectiveness.

Responsibilities

• Own and manage payment related policies and processes, ensuring alignment with regulatory requirements while maximizing efficiency and policy effectiveness
• Lead country GTM planning and execution for product and business initiatives, ensuring local nuances and operational requirements are addressed
• Design and implement end-to-end workflows and support solutions that enhance the merchant payment experience and enable business scalability
• Enhance platform governance and experience, actively monitoring and improving interactions across key merchant payment touchpoints
• Identify and drive process improvements in collaboration with cross-functional teams, focusing on scalability, efficiency, and risk mitigation
• Resolve payment-related issues, working closely with Product, Engineering, and Support teams to troubleshoot and implement sustainable solutions

Qualifications

Essential Skills You Will Need

• Bachelor's degree in Accounting/Finance/Business, or a related field with strong academic credentials
• Minimum of 3 years in operations, payments, or project/program management, preferably in fast-paced and entrepreneurial environments
• Good understanding of basic accounting and payments principles
• Strong critical thinking, problem-solving, and analytical skills. Able to break down complex issues and drive actionable solutions
• Proven ability to manage multiple projects independently while collaborating effectively across teams
• Self-motivated and comfortable with ambiguity, with a strong sense of ownership and accountability
• A team player with excellent interpersonal and communication skills and a positive, can-do attitude

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.