Associate, Merchant Success

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Singapore Operations team drives growth and innovation for Grab, shaping the business to meet the evolving needs of consumers. We contribute to Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most, and we develop and execute business strategies that help us serve our community effectively.

The Merchant Operations team represents the voice of our merchant partners, advocating for solutions that enhance their success on Grab. We collaborate with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce) and product teams to deliver strategic initiatives that consider local market needs and optimize both merchant and consumer experiences, supporting country growth, cost priorities, and operational efficiency.

Get to know the role

This role is part of the Merchant Operations team, working directly with restaurant partners to ensure they succeed on our platform. You will play a key role in onboarding new partners, delivering impactful training, and providing operational support that enables restaurants to run smoothly and maximize revenue. Beyond day-to-day enablement, you will also collaborate across teams to translate partner needs into scalable solutions, ensuring that our platform continues to drive both partner satisfaction and business growth.

The Critical Tasks You Will Perform

• Partner with restaurant partners to enable smooth adoption, optimize system configurations, streamline workflows, and maximize revenue
• Design and deliver training programs and materials that equip restaurant managers and staff to confidently use platform features and operate efficiently
• Provide hands-on, on-ground support during onboarding and critical service periods, resolving issues quickly and strengthening partner confidence
• Serve as a trusted point of contact for urgent operational issues, ensuring business continuity through timely resolution or escalation
• Analyze partner feedback and operational data to identify patterns, gaps, and opportunities, translating them into actionable improvements in processes or product direction
• Collaborate with Product, Operations, and Commercial teams to turn strategic priorities into scalable solutions that improve both partner and platform performance

Qualifications

What Essential Skills You Will Need

• Bachelor's Degree in Business or other relevant courses
• Customer-first mindset with strong communication and client management skills
• Proficiency in both English and Mandarin to effectively engage with a diverse merchant base
• Problem-solving and analytical ability to turn data and feedback into actionable improvements
• Experience collaborating across teams to execute strategic initiatives
• Adaptability, ownership, and drive to thrive in a fast-paced, evolving environment

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.