Client Success Associate

1 week ago

North Region, Singapore Rewardz Full time $40,000 - $60,000 per year
About the Role

As a Client Success Associate, you'll play a key role in supporting our clients' success on the Rewardz platform — from onboarding and campaign setup to performance tracking and renewals.

This role is ideal for fresh graduates or early-career professionals who are analytical, organised, and love building relationships. You'll learn how to manage client accounts, interpret data, and solve real business challenges. Over time, you'll develop into a Client Success Manager, leading your own portfolio of clients and driving strategic outcomes.


Key Responsibilities

Client Support & Relationship Building

· Assist in onboarding new clients and ensuring a smooth handover from the sales team.

· Support day-to-day account servicing and client communications.

· Build rapport and trust with client stakeholders across HR, marketing, and operations.

Campaign & Platform Management

· Coordinate campaign setup, reward listings, and platform updates.

· Liaise with internal teams — Partnerships, Ops, and Tech — to ensure accurate and timely delivery.

· Troubleshoot issues and provide support on client queries.

Data & Reporting

· Prepare weekly and monthly performance reports on platform usage and engagement trends.

· Interpret data and help identify areas for improvement or new opportunities.

  • Support automation and dashboard initiatives to streamline reporting

Growth & Learning

· Shadow senior CSMs during client reviews and presentations.

· Participate in internal process improvement and product enhancement discussions.

  • Develop your account management, communication, and analytical skills through on-the-job learning
You Make a Good Fit for This Role If You:

· Are a fresh graduate or have up to 2 years of experience in client servicing, account coordination, or related roles (internship or project experience counts).

· Have strong interpersonal and communication skills, both written and verbal.

· Apply sound negotiation skills to shape win–win outcomes that drive client satisfaction and business value.

· Are analytical and detail-oriented, comfortable working with data and Excel.

· Love solving problems and can stay composed under pressure.

· Enjoy working with people and find satisfaction in helping clients succeed.

· Are curious, proactive, and motivated to grow into a Client Success Manager role within 2–3 years.

· Thrive in a fast-paced, startup-like environment where you can make a tangible impact.

Location

Singapore (Hybrid work arrangement)


Opportunities for You

You'll work closely with the Head of Client Success and cross-functional teams across Asia. Every day will bring a mix of learning, problem-solving, and collaboration as you help Rewardz deliver moments of joy to clients across the region.

Apply for this role by emailing your resume and a short cover letter to , telling us how you can make a difference as part of Team Rewardz.

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