Client Success Associate

1 week ago

East Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $40,000 - $60,000 per year

Job Description

  • Assist in onboarding new clients and ensuring a smooth handover from the sales team.
  • Support day-to-day account servicing and client communications.
  • Build rapport and trust with client stakeholders across HR, marketing, and operations
  • Coordinate campaign setup, reward listings, and platform updates.
  • Liaise with internal teams — Partnerships, Ops, and Tech — to ensure accurate and timely delivery.
  • Troubleshoot issues and provide support on client queries.
  • Prepare weekly and monthly performance reports on platform usage and engagement trends.
  • Interpret data and help identify areas for improvement or new opportunities.
  • Support automation and dashboard initiatives to streamline reporting.
  • Shadow senior CSMs during client reviews and presentations.
  • Participate in internal process improvement and product enhancement discussions.
  • Develop your account management, communication, and analytical skills through on-the-job learning.

Job Requirements

  • Diploma in Business / Marketing or related fields.
  • Minimum of 1 year of experience in client servicing, account coordination, or related roles.
  • Confident in engaging leads and sparking interest in the organization's solutions.
  • Enjoy working with people and find satisfaction in helping clients succeed.
  • Comfortable in a fast-paced, startup-like environment
  • Possess excellent interpersonal and communication skills.

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