Processing Officer up to 4k, East

1 day ago

Central Region, Singapore Adecco Personnel Pte Ltd. Full time $40,000 - $80,000 per year

MNC/ BANKThe OpportunityAdecco is partnering with a leading bank to look for a Processing OfficerOffice Location: EastStarts off as a 12 months contractThe JobResponsibilities (Maker and Checker role)Resolving Singapore / Hong Kong customer/merchant's charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe. These include:1. Performing necessary pre-checks before processing a chargeback request2. Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations3. Following up with customer/merchant for any clarification or missing documents4. Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms5. Updating the chargeback details / action date / status in internal bank system and Excel Case Registers6. Uploading / Downloading of chargeback documentation via the Card Association platform7. Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email8. Creating / Reconciliating the financial general ledger entries generated during the process9. Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due10. Follow up on outstanding activities such as closure of chargeback cases, rejection reports and11. Updating volume of the worked / incomplete / outstanding activities daily12. Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)13. Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries14. Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card15. Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases16. Manage ad-hoc project assigned by Team Manager17. Escalate any discrepancy / deviation to the Team Manager18. Assist Team Manager with various systems' testing and prepare go-live documentation (e.g. Standard Operating Procedure)19. Continuous review and improvement of processes to improve customer experience and TAT20. Cross training via various functions at different locations to optimize team resources Requirement1. >1 year of experience in financial institutions preferred, with Credit operations or knowledge would be an added advantage2. Proficient in Microsoft office 365 i.e. Excel3. Ability to multitasking and handle different activities with different timelines4. Good team player5. Positive thinking and able to work with diversity6. Able to work independentlyNext StepWe could contact you in the soonest time if you directly send your resume to: Email Topic: Apply Processing OfficerWe regret to inform that only shortlisted candidates will be contactedAmos Tan Jun HanEA LIcence No.91C2918Personnel Registration No. R

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