Operations Support Engineer

4 days ago

Central Region, Singapore Alphaeus Pte Ltd Full time $60,000 - $80,000 per year

Job Description

We are seeking a highly motivated and detail-oriented Operations Support Engineer (Central Migration) to join our IT operations team. In this role, you will be responsible for supporting, maintaining, and improving client platforms and IT infrastructure while ensuring high service availability and performance standards. You will work closely with internal teams, vendors, and users to troubleshoot issues, manage incidents, and drive service improvements.


Responsibilities:

  • Troubleshoot and resolve issues related to client platforms in a timely and effective manner.
  • Respond promptly to incidents, conduct investigations, and provide temporary or permanent resolutions.
  • Perform service requests related to client systems and platforms.
  • Monitor service levels, document system configurations, and provide regular performance reports.
  • Participate in the implementation and upgrade of client platforms and systems.
  • Coordinate with vendors for hardware replacements and service fulfilment.
  • Manage IT assets and maintain accurate asset records.
  • Handle user account management including password creation, reset, and deletion.
  • Administer local servers to support software distribution and patch management.
  • Lead or support client platform implementation and upgrade projects.
  • Ensure service levels meet agreed standards; propose and implement corrective actions when necessary.
  • Establish and maintain best practices for facility and operations management across project teams.
  • Support IT hardware refresh cycles and device replacement activities.
  • Participate in device migration initiatives, including scheduling, user communication, and post-migration validation.

Requirements:

  • Diploma or Degree in Information Technology, Information Systems, Electrical/Electronics, or a related field.
  • Min 3 years of relevant experience in desktop and IT support, especially in Microsoft OS, Office Suite, Outlook, and productivity tools.
  • Strong project management and analytical skills, with the ability to manage multiple priorities and deadlines effectively.
  • Excellent customer service and interpersonal skills.
  • Resourceful, independent, and proactive in addressing challenges.
  • Strong communication skills—both written and verbal—with the ability to engage stakeholders at all levels.
  • Proven ability to build and maintain positive working relationships with clients, vendors, and internal teams.
  • SINGAPOREAN ONLY

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