Network Service support manager

3 days ago

Central Region, Singapore China Unicom (Singapore) Operations Pte Ltd Full time $60,000 - $80,000 per year

Job Summary:

Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.

Key Responsibilities:

  • Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region.
  • Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners.
  • Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents.
  • Drive service quality improvements through analysis of network performance and coordination with cooperative operators.
  • Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.

Requirements:

  • Education: Bachelor's degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.

  • Experience:

  • At least 1 year of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.

  • Strong candidates with internships or project-based experience in telecom service delivery will also be considered.

  • Knowledge:

  • Solid understanding of IP networking, transmission systems, and mobile network/MVNO platforms.

  • Familiarity with incident management processes and post-sales technical support.

  • Skills:

  • Excellent communication and coordination abilities.

  • Strong project ownership and accountability mindset.
  • Able to handle high-pressure, time-sensitive service situations with professionalism.

  • Language:

  • Proficient in Mandarin and English (required for coordination with technical support teams based in Mainland China).

Other Information:

  • This is a full-time role based in Singapore.
  • Open to individuals with relevant technical and customer service background in telecommunications.
  • Immediate availability preferred.

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