Network Support

1 week ago

West Region, Singapore GMP Group HQ Full time $60,000 - $80,000 per year

Job Description & Requirements

Pre-Sales

  • Collaborate with the sales team to assess customer requirements and recommend suitable satellite communication solutions based on vessel size and data usage needs.
  • Design onboard communication networks that integrate seamlessly with the proposed satellite solutions.
  • Carry out the installation and configuration of IT networks onboard vessels, including LAN setup, switch and router configuration, firewall settings, and other network components in accordance with industry standards and vendor guidelines.
  • Handle the staging, configuration, and commissioning of customer systems and equipment to ensure successful service deployment.

Post-Sales

  • Monitor, maintain, and manage all inbound and outbound network activities, including issue reporting and resolution.
  • Record and track customer issues through the fault ticketing system, ensuring timely and effective resolution.
  • Process and implement customer change requests, such as firewall configuration updates or prepaid service top-ups.
  • Update the technical knowledge base and propose improvements to enhance service response and resolution times.

Requirements

  • Diploma in Information Systems, Computer Engineering, or a related field.
  • Strong analytical, communication, and interpersonal skills.
  • Excellent documentation and report-writing abilities.
  • Self-motivated, independent, and eager to learn new technologies.
  • Solid understanding of IP networking and firewall configuration.
  • Knowledge of satellite communication technologies is an advantage.
  • Willingness to work on a rotational shift schedule

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

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