Network Sales Support

2 weeks ago

West Coast, Singapore Charterhouse Resources Full time $30,000 - $45,000 per year

Benefits Summary

  • This is a full-time permanent role
  • Medical Leave, Medical Claim, Insurance Coverage, Annual Leaves, Variable Bonuses, Annual Salary Increment Scheme, Nice and Dynamic Work Environment etc.
  • Basic Salary: $2,500 – $3,500 (Commensurate with experience) + Variable Bonuses
  • Work location: Pandan Loop
  • Working hours: 5 days per week with rotating morning and night shifts (Additional allowance for weekend shift)

Our Client

The company is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

Working in the engineering team, the Network Support (Marine Communications) will support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels.

Key Responsibilities

Pre-sales

  • Support the sales teams in determining customer requirements and recommend appropriate solutions eg. based on vessel size and data usage requirements to pitch the right satellite solutions
  • Support the design of the communications network onboard vessels to connect to the satellite solutions recommended
  • Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc.) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers' systems and equipment and configuration settings and commissioning of services

Post-sales

  • Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution
  • Use the fault ticketing system to log and track timely resolution of customer-reported issues
  • Support customer's change requests for systems settings eg firewall settings, top-ups of pre-paid value etc.
  • Update of the technical knowledge database and determine methods to improve resolution turnaround time

Requirements

  • Diploma in Information Systems, computer engineering, related fields, or any related field
  • Good analytical and interpersonal communications skills
  • Good documentation and report writing skills
  • Able to work independently and with a strong keen to learn mindset
  • Good understanding and implementation skills in IP, Networking and Firewall
  • Knowledge of satellite technology will be an added advantage

Next Step

Please submit your updated resume in MS Word format by clicking the QUICK APPLY  button.

We regret to inform that only shortlisted candidates will be notified.

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to

Charterhouse Resources Pte Ltd (13C6338)

Ivan Yee (R

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