International Connectivity Support Specialist

2 weeks ago

Central Region, Singapore China Unicom (Singapore) Operations Pte Ltd Full time $90,000 - $120,000 per year
Job Summary

Own day-to-day support for our cross-border connectivity business (e.g., IPLC/IEPL, IP Transit, data services) across ASEAN. You'll liaise with HQ solution teams, prepare overseas quotations/solutions, coordinate pre-sales and delivery, and keep billing/settlement and procurement flows on track.

Key Responsibilities
  • HQ & Regional Liaison: Coordinate with HQ Global Solutions Center; plan and track outbound connectivity support for ASEAN.
  • Pre-sales Support: Shape cost-effective solutions and overseas resource quotations; provide basic enablement/training to country teams.
  • Project & Delivery: Support pre-sales, in-delivery project administration, timeline tracking, and multi-party coordination until handover.
  • Monthly Settlement: Compile monthly service/billing settlement for outbound fixed network and other overseas entities.
  • Procurement & Payments: Raise PR/PO requests and verify subsequent invoices/payment information with finance.
  • Quality & Reporting: Consolidate requirements/risks early, monitor progress, and produce concise status/closing reports.
  • Collaboration: Provide ad-hoc solution/technical support to country solution engineers; share best practices.
  • Other tasks as assigned by the department.
Requirements
  • Education: Bachelor's degree or above in Telecommunications, Internet/IT, Electronics, Network Engineering or related.
  • Experience: 3+ years in telecom technical support / international connectivity / system integration delivery.

  • Technical Knowledge:

  • Strong grasp of operator network architecture and core protocols (IP/MPLS, transmission).

  • Experience with dedicated lines (IPLC/IEPL), IP Transit, large campus networking or integration projects is a plus.

  • Skills:

  • Solid project coordination; comfortable managing multiple stakeholders and timelines.

  • Able to prepare technical proposals, requirements docs, bids, and clear status reports.
  • Proficient with Excel/PowerPoint and internal workflow tools (PR/PO, CRM, ticketing).
  • Language: Fluent in Mandarin and English — required to work with China-based product/engineering teams and suppliers, and to review Chinese technical/contract documents.
  • Attributes: Customer-centric, detail-oriented, rigorous and accountable; proactive, collaborative, and open to short business travel.
What You'll Gain
  • End-to-end exposure to cross-border telecom (from solution to settlement).
  • Direct collaboration with HQ global solutions and ASEAN country teams.
  • A platform to grow into solution delivery / commercial operations / regional PM roles.

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