Customer Support Specialist

2 days ago

West Region, Singapore Reeracoen Singapore Pte Ltd Full time $104,000 - $130,878 per year

Job title: Customer Support Specialist - Aerospace

Reference ID: 36634

Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team.

【 Responsibilities 】

- Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).

- Proactively provide status on delayed orders with reasons.

- Require working on-site Supply Chain resources to confirm reasons for delay.

- Required to work through feasibility of customer order expedite requests.

- Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.

- Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA

- Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.

- Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

- Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.

- Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

【 What you will receive 】

- AWS

- Annual Leave: 14 days

- Medical leave: 14 days

- Medical Insurance

- Adherence to the Japanese Public Holiday Calendar

- Other benefits will be shared upon shortlisted

【 Requirements & Preferences 】

(Must)

- Diploma holder or higher

- Minimum 2 years of experience in order management/fulfilment

- Strong knowledge of aerospace and repair processes

- Proficient in SAP and Salesforce systems

- Willing to occasionally work on weekends (Saturdays) when support is required


We regret that only shortlisted candidates will be notified.

Registration No.: R Niltasha Binte Ibrahim)

Recruitment Licence: 12C5051

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