it customer support executive

5 days ago

West Region, Singapore SOLO PTE. LTD. Full time $4,000 - $8,000 per year

About the role

As an IT Customer Support Executive (Software) at SOLO PTE. LTD.', you will be responsible for providing high-quality technical support to our customers. This full-time role is based in the Jurong East West Region and will involve troubleshooting software-related issues, assisting users, and ensuring the smooth operation of our software products.

What you'll be doing

  • Respond to customer inquiries and provide timely, effective support for software-related issues
  • Diagnose and resolve technical problems by analysing error messages, identifying root causes, and implementing solutions
  • Provide guidance and training to customers on the use of our software products
  • Document and track customer support activities, capturing key information and trends
  • Communicate with cross-functional teams to escalate and resolve complex issues
  • Contribute to the continuous improvement of our software and support processes

What we're looking for

  • Strong technical skills and problem-solving abilities, with experience in software support or customer service
  • Excellent communication and interpersonal skills to effectively interact with customers
  • Familiarity with common software applications, operating systems, and troubleshooting techniques
  • Ability to work in a fast-paced, customer-centric environment and handle multiple tasks simultaneously
  • Demonstrated commitment to delivering exceptional customer service
  • Relevant qualifications or certifications in information technology or a related field

What we offer

At SOLO PTE. LTD.', we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration, opportunities for professional development, and a range of benefits to ensure a healthy work-life balance. Join our team and be a part of our mission to deliver innovative software solutions that empower our customers.

About us

SOLO PTE. LTD.' is a leading provider of software solutions for the Information & Communication Technology industry. Our innovative products and services have helped businesses of all sizes to enhance their operational efficiency and drive digital transformation. With a strong focus on customer satisfaction, we are dedicated to building long-term partnerships and delivering exceptional value to our clients.

Apply now to join our dynamic team and take the next step in your career

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