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Customer Support Executive
2 weeks ago
Location: Seletar
Work Hour: 12-hour shift, 8am-8pm OR 8pm-8am
- Handle customers' demands for aircraft spares and enquiries.
- Help program to recover any AOG requirement.
- Follow up on delivery schedule on the exchange or purchase of components.
- Prepare packing list for delivering of units to customer.
- Co-ordination of all shipments to the customer.
- To track all shipped rotables and report accordingly in handover report.
- Respond to all customer enquiries by emails.
- Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM.
- Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent.
Chase vendor for EDD and hasten on the repair works. - Update AWB/Flight details/CLS for all MBH shipping records.
- Provide quotation to customer for requirements under O&A.
- Following up quotations, purchase orders and customer requests in a timely manner.
- Coordinate and follow up on shipments.
Requirement
· Higher Nitec/Diploma in any fields
· Good to have relevant experience in customer support in aviation related industry
· No work experience required
