Customer Support Assistant

3 days ago

East Region, Singapore PERSOL Full time $90,000 - $120,000 per year
  • Salary: UP$4200
  • 18 months contract
  • Comfortable to work on PH (off in lieu given) - as this role requires to support US/Eur Market
  • Working hours: Tue to Sat 5am-2pm (1 way taxi reimbursement for 5am shift)
  • Work in office at least 3 days a week
  • Location: Changi Business Park

Job Description:

  • Process new orders and order changes within set service level agreements via SAP Order Management System.
  • Participate in projects. Lead and/or collaborate with an Order Management team to brainstorm and actively participate in efforts for process standardization.
  • Continuous Process Improvement as well as process automation using available tools (e.g. AI, RPA).
  • Acquire a correct understanding of order pricing logic and be able to apply the knowledge to perform initial pricing issue analysis and be able to assist in collaborating with the Account Manager, Pricing Team and/or Sales to resolve order pricing issue. Create and/or manage Customer business partner records and other customer parametric setups required in SAP system.
  • Proactively assist in order holds timely resolution to facilitate order shipment per customer's requested delivery date and to meet corporate quarter-end revenue targets.
  • Identify customer order data issues between systems and be able to perform some preliminary investigation before escalating to higher management and IT for further troubleshooting and resolution.
  • Utilize reporting as needed to confirm proper execution of Order Management processes.
  • Work with other OM teams assigned to Asia and Europe customers in addition to North America customers.

Job Requirements:

  • Experience in Order Management module in SAP S/4HANA Enterprise System Flori Apps platform is an advantage
  • 1 – 2 years' experience
  • Must be open to try out AI
  • Comfortable to work on PH (off in lieu given) - as this role requires to support US/Eur Market

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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• EA License No. 01C4394 R Foo May Cheng)

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