customer support and order management executive

4 days ago

North Region, Singapore NTS COMPONENTS SINGAPORE PTE LTD Full time $40,000 - $60,000 per year

Customer Service & Order Management Executive

Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.

Key Responsibilities

  • Order Processing:
  • Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
  • Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
  • Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
  • Acknowledge PO & delivery through Customer's Ordering portal
  • Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
  • Generate reports on order metrics like sales trends, delivery times, and backorder rates.
  • Analyze data to identify areas for improvement and propose process optimization strategies.
  • Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
  • Ad hoc activities assigned by superior

Qualification & Experience

  • Diploma in any field
  • Proficient in Microsoft Office applications, particularly Excel
  • Proficiency in ERP systems (Microsoft NAV)
  • Proven experience in sales operations
  • Strong attention to detail and accuracy in data entry
  • Excellent communication and interpersonal skills to interact with customers and internal teams
  • Ability to prioritize tasks and manage multiple orders simultaneously
  • Problem-solving skills to address customer concerns and resolve order issues

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