
customer support and order management executive
2 weeks ago
Customer Service & Order Management Executive
Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.
Key Responsibilities
- Order Processing:
- Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
- Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
- Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
- Acknowledge PO & delivery through Customer's Ordering portal
- Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
- Generate reports on order metrics like sales trends, delivery times, and backorder rates.
- Analyze data to identify areas for improvement and propose process optimization strategies.
- Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
- Ad hoc activities assigned by superior
Qualification & Experience
- Diploma in any field
- Proficient in Microsoft Office applications, particularly Excel
- Proficiency in ERP systems (Microsoft NAV)
- Proven experience in sales operations
- Strong attention to detail and accuracy in data entry
- Excellent communication and interpersonal skills to interact with customers and internal teams
- Ability to prioritize tasks and manage multiple orders simultaneously
- Problem-solving skills to address customer concerns and resolve order issues
-
Customer Order Management
2 weeks ago
East Region, Singapore GMP Group HQ Full time $4,300 per yearJob Description:Process new orders and order changes within defined service level agreements using the SAP Order Management System. Manage and update customer master data, including business partner records and parametric setups in SAP.Understand order pricing logic to analyze and troubleshoot pricing issues. Collaborate with Account Managers, the Pricing...
-
Order Processing Executive
2 weeks ago
North Region, Singapore PERSOL Full time $3,500 - $130,878 per yearLocation: Woodlands - walking distance from MRTContract Duration: 1 YearSalary: $3,500/monthWorking Hours: Mon–Fri, 2pm – 11pmLooking to join a global leader in data solutions? We're seeking an Analyst / Executive (Order Processing) to support regional operations. This role is ideal for detail-oriented individuals with strong coordination skills who...
-
Order Management Support
2 weeks ago
East Region, Singapore PERSOL Full time $90,000 - $120,000 per yearJob Details:Working Hours: Tuesdays-Saturdays, 5am to 2pm (1 way taxi reimbursement for 5am shift)Work in office at least 3 days a weekComfortable to work on PH (off in lieu given) - as this role requires to support US/Eur MarketLocation: Changi business ParkSalary: UP to $ month BonusContract: 1.5 years (with an option to renew for another 6 months...
-
Order Management Executive
1 week ago
East Region, Singapore PERSOL Full time $42,000 per yearLocation: Changi Business ParkContract Duration: 1 YearSalary: Up to $4,200/monthWorking Hours: Tuesday to Saturday, 5:00 AM – 2:00 PM (One-way taxi reimbursement provided)A leading technology multinational is seeking an Order Management Executive to support its operations across the US and European markets. This role is suited for detail-oriented...
-
Order Fulfillment Executive
2 weeks ago
North Region, Singapore Lingjack Engineering Works Pte. Ltd. Full time $3,000 - $6,000 per yearResponsibilities:To ensure timely service and customer's satisfaction are met eg follow up on customers' enquires and quotations, processing orders, invoicing, prepare sales reports, liaise with customers and internal departments to ensure orders and delivery schedules are on time.Requirements:Degree or diploma holder.1-2 years working experience...
-
Customer Support Executive
1 week ago
North-East Region, Singapore ST Engineering Aerospace Systems Pte Ltd Full time $4,000 - $8,000 per yearLocation: SeletarWork Hour: 12-hour shift, 8am-8pm OR 8pm-8amHandle customers' demands for aircraft spares and enquiries.Help program to recover any AOG requirement.Follow up on delivery schedule on the exchange or purchase of components.Prepare packing list for delivering of units to customer.Co-ordination of all shipments to the customer.To track all...
-
Customer Service Executive
2 weeks ago
North Region, Singapore CPG Facilities Management Pte Ltd Full time $40,000 - $60,000 per yearReporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.Job Requirements:Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantageGood...
-
Order Fulfilment Assistant
2 weeks ago
North Region, Singapore Hup Heng Poultry Industry Pte Ltd Full time $4,000 - $8,000 per yearRoles and Responsibilities:Manage the end-to-end order fulfilment process, from order receipt to delivery, ensuring orders are processed accurately and on time. Collaborate with cross-functional teams, including sales and customer service to resolve order-related issues and ensure customer satisfaction. Responding to sales and order inquiries via calls,...
-
Customer Service Executive
2 weeks ago
North Region, Singapore AlwaysHired Pte. Ltd. Full time $2,500 - $3,500 per yearCustomer Service Executive (MNC Food Manufacturing) Location: SenokoSalary: $2,500 – $3,500Working Hours:Mon – Fri: 8.15am – 5.00pm /Alternate Sat: 8.15am – 12.15pmPerks & Benefits: Training Provided AWS + Variable Bonus Medical Benefits Lunch Provided MNC Food Manufacturing CompanyResponsibilitiesRespond promptly to customer inquiries via phone,...
-
Order Management Executive
2 weeks ago
West Region, Singapore Eadeco (Singapore) Pte Ltd Full time $104,000 - $130,878 per yearKey Responsibilities:Coordinate with vendors, freight forwarders, and shipping partners to arrange timely shipments for customer orders.Monitor and track shipments, ensuring on-time delivery and prompt communication of any delays or issues.Manage shipping schedules, costs, and tracking information, ensuring all shipping details are updated in the...