Junior Customer Support Executive
6 days ago
We are seeking a Junior Customer Support Executive to assist clients with their enquiries and ensure a smooth service experience. This role is well-suited for someone who enjoys helping people and solving problems.
Responsibilities
- Respond to customer enquiries via phone, email or chat
- Provide clear information about services and processes
- Record and track issues to ensure timely follow-up
- Work with internal teams to resolve customer concerns
- Maintain a polite and professional manner in all interactions
Requirements
- Diploma/Degree in Business, Marketing or related field
- Strong communication and problem-solving skills
- Friendly, patient, and approachable
- Organised and able to manage multiple tasks
- Prior customer service experience is an advantage, but not necessary
Benefits
- Training and on-the-job support provided
- Opportunities for career progression
- Positive and collaborative team environment
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