Service Manager, Customer Support

Manage incoming Level 1 inquiries via email, and ticketing system (Zendesk), ensuring timely, accurate, and empathetic responses aligned with service level expectations.Foster a customer-focused, welcoming atmosphere within the service center, upholding brand's reputation for premium service and attention to detail.Schedule and coordinate installation and...

Identify and develop new business opportunities in assigned markets.Generate leads, conduct sales calls/meetings, and present company products.Understand client requirements and recommend suitable chemical solutions.Prepare and negotiate quotations, proposals, and contracts.Achieve monthly, quarterly, and annual sales targets.Maintain regular contact with...

CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

Overall ResponsibilityThe Customer Service Manager may be expected to work at various levels, from direct liaison with management to the front end of the business dealing directly with principals and customers. You are expected to understand our customers' requirements and exceed their expectations whenever possible. The main aim is to provide operational...

• Attractive salary package• Promising career prospects• Work-life balanceJob Scopes:Manage customer service team and operationsSupport aftersales departmentDevelop guidelines, policies, procedures and standardsFollow up all customer complaints and ensure closure to all casesResponsible for all levels of customer supportJob Requirements:Diploma or...

About the RoleWe are looking for a service-oriented and detail-focused Customer Service and Operations Executive to be the main point of contact for our corporate clients. In this role, you will manage day-to-day corporate fleet operations, handle customer inquiries, resolve issues, and ensure smooth collaboration between internal teams and clients. Your...

The Assistant Customer Service Manager is responsible to plan, co-ordinate and control the activities of the customer service team to administer regular customer satisfaction surveys, handle customer concerns, maintain and enhance customer relationships, develop guidelines, policies, procedures, and standards to meet organizational and operational objectives...

Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical DutiesCarry out prescribed therapeutic...

Develop and execute the sales strategy for specialty chemical products in assigned territories/markets.Identify and develop new customers, applications, and markets.Manage and grow existing key accounts, ensuring customer satisfaction and retention.Achieve or exceed sales targets, profit margins, and growth objectives.Conduct market research to identify...

Responsibilities:Manage the day-to-day activities of the Sales Support team, overseeing a group of 6–7 employeesEstablish and nurture strong relationships with key clients while collecting relevant market insightsLiaise with Customer Service, Operations, and Finance teams to ensure all client needs are effectively fulfilledFoster and sustain partnerships...