Client Support Specialist

6 days ago

Central Region, Singapore Loan City Pte. Ltd. Full time $40,000 - $80,000 per year

The RoleWe're looking for a Client Support Specialist to be the trusted guide for customers at Loan City. In this role, you'll help borrowers understand their loan options, provide clear and practical advice, and support them in meeting their financial needs. If you're passionate about helping others make informed financial choices, enjoy meaningful conversations, and want to grow your career in FinTech, this role is for you.

About Loan CityLoan City is a digital loan comparison platform that simplifies the loan process by connecting borrowers in Singapore with an extensive network of loan providers.

We are a member of the Singapore FinTech Association (SFA).

Scope of Work

  • Serve as the first point of contact for customer inquiries and loan applications
  • Guide borrowers through our loan comparison process and provide clear, accurate advice
  • Contribute to monthly loan volume targets by delivering excellent customer support
  • Update and maintain accurate records in our CRM to ensure smooth follow-ups and reporting
  • Gather feedback from borrowers and share insights to improve our platform and services

Requirements

  • SG / Permanent Residence
  • Diploma / A-level holder or above
  • Fluent in English, proficiency in a second language (Mandarin, Malay, Tamil) is an advantage
  • Problem-solving mindset and ability to stay calm under pressure
  • Passionate about helping people make better financial decisions

Why Join Us

  • Be part of a fast-growing fintech startup with big ambitions
  • Opportunity to grow your career in FinTech
  • Supportive, close-knit team where your ideas actually matter
  • Flexible working arrangements (hybrid)
  • Competitive salary and performance-based incentives

Fresh graduates are welcome to apply.

Contact Details

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