Client Support Specialist

2 weeks ago

Central Region, Singapore Intellisearch Outsourcing Pte Ltd Full time $40,000 - $60,000 per year
Job Summary:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their US, Canada, and Singapore visa application processes. This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

Key Responsibilities:
  • Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
  • Provide end-to-end support in documentation, application preparation, and submission processes.
  • Assist clients in understanding visa requirements, eligibility criteria, and timelines.
  • Ensure accuracy and completeness of client documentation before submission.
  • Schedule and coordinate client appointments with embassies, consulates, or visa centers.
  • Liaise with internal processing teams and third-party service providers as required.
  • Maintain updated knowledge of immigration policies, procedures, and regulation changes.
  • Provide timely updates to clients on the status of their applications.
  • Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
  • Maintain and update CRM or case management systems accurately.
Requirements:
  • Bachelor's degree in any discipline.
  • 1–3 years of experience in immigration, client servicing, or administrative roles.
  • Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
  • Excellent communication skills
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple cases and prioritize effectively.
  • Customer-centric approach with a problem-solving mindset.
  • Proficiency in MS Office and CRM tools.
Preferred Qualifications:
  • Experience working in an immigration consultancy or law firm.
  • Knowledge of online visa platforms like IRCC (Canada), CEAC (US), and ICA (Singapore).

HOW TO APPLY:

Interested applicants, please click on "Apply Now." We regret that only shortlisted candidates will be notified.

EA License No: 25C2785

EA Personnel: Lee Zhi Hui (Christine)

EA Personnel Reg No: R

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