Operation Manager

3 days ago

Central Region, Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time $60,000 - $120,000 per year

Key Responsibilities

Store Daily Operations Management

  • Take full responsibility for the daily operations of the store, including front-of-house, kitchen, and inventory management.
  • Develop and implement Standard Operating Procedures (SOPs) to ensure food safety, service quality, and customer experience.

Team Management and Staff Development

  • Responsible for staff recruitment, training, scheduling, performance evaluation, and promotion planning.
  • Motivate and lead the team to enhance service standards and create a positive work environment.

Revenue and Cost Control

  • Set and execute operational targets (such as sales revenue, profit margin, and customer satisfaction).
  • Strictly control food, labor, and operating costs to reduce wastage and improve profitability.

Customer Service and Brand Maintenance

  • Handle customer complaints and unexpected incidents to ensure customer satisfaction and protect the brand image.
  • Collect customer feedback and propose improvement plans to increase repeat business and enhance reputation.

Supply Chain and Inventory Management

  • Oversee food procurement, inventory checks, and supplier management to ensure quality and cost efficiency.

Marketing and Event Execution

  • Participate in planning and implementing festive promotions, membership activities, and local marketing campaigns.
  • Analyze sales data and propose strategies to increase foot traffic and average spending per customer.

Safety and Compliance Management

  • Ensure the store complies with food safety, fire safety, labor regulations, and other relevant requirements.
Job Requirements
  • Experience – Minimum 3 years in restaurant or F&B operations.
  • Leadership – Ability to lead, train, and motivate a team.
  • Operational Skills – Familiar with daily restaurant operations, cost control, and inventory management.
  • Customer Focus – Committed to delivering excellent customer service.
  • Education – Diploma or degree in Hospitality, F&B Management, or related field preferred.
  • Language Skills – Must be fluent in both Chinese and English.
  • Flexibility – Willing to work shifts, weekends, and public holidays.
主要工作职责

  1. 门店日常运营管理

  2. 全面负责门店的日常营运,包括前厅、后厨、仓储的顺畅运作。

  3. 制定并执行标准操作流程(SOP),确保食品安全、服务品质与顾客体验。

  4. 团队管理与人员发展

  5. 负责员工的招聘、培训、排班、绩效考核和晋升规划。

  6. 激励并带领团队提升服务水平,营造积极的工作氛围。

  7. 营收与成本控制

  8. 制定并执行营运目标(营业额、毛利率、顾客满意度等)。

  9. 严格管控食材、人工及运营成本,减少损耗并提升利润率。

  10. 客户服务与品牌维护

  11. 处理顾客投诉及突发事件,确保顾客满意度和品牌形象。

  12. 收集顾客反馈并提出改进方案,提升回头率与口碑。

  13. 供应链与库存管理

  14. 监督食材采购、库存盘点及供应商管理,确保品质与成本平衡。

  15. 营销与活动执行

  16. 参与策划和执行节日促销、会员活动及本地市场推广。

  17. 分析销售数据并提出提升客流量和客单价的策略。

  18. 安全与合规管理

  19. 确保门店符合食品安全、消防、劳动法规等相关要求。

岗位要求

工作经验 – 至少 3 年餐饮或 F&B 运营经验。

领导能力 – 具备带领、培训及激励团队的能力。

运营技能 – 熟悉门店日常运营、成本控制及库存管理。

客户导向 – 致力于提供卓越的客户服务。

学历 – 餐饮管理、酒店管理或相关专业大专/本科以上学历优先。

语言能力 – 必须能流利使用中文和英文。

灵活性 – 能接受轮班、周末及公共假期工作。

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