Banquet Operation Manager

2 days ago

Central Region, Singapore Grand Copthorne Waterfront Hotel Singapore Full time $60,000 - $120,000 per year

The Banquet Operation Manager requires strong leadership, hands-on management, and the ability to collaborate across departments to deliver memorable and exceptional guest experiences in line with our hotel's luxury brand standards.

Key responsibilities

  • Lead and manage the daily banquet operations, ensuring smooth coordination of events and functions.
  • Supervise, train, and motivate banquet teams to deliver outstanding guest service in line with brand expectations.
  • Oversee banquet setup, service, and breakdown to ensure timely and high-quality execution.
  • Collaborate closely with the Sales, Culinary, and Events teams to ensure accurate event detailing and seamless handover from sales to operations.
  • Conduct pre-event and post-event briefings to align expectations and review performance.
  • Monitor and control banquet operating costs, manpower scheduling, and inventory to achieve financial targets.
  • Ensure compliance with health, safety, and hygiene regulations in all banquet operations.
  • Handle guest feedback professionally, resolving issues promptly to maintain guest satisfaction and brand loyalty.
  • Drive continuous improvement through staff training, guest feedback analysis, and operational innovation.
  • Support the Director of Banquet in budgeting, forecasting, and strategic planning for the department.
  • And other duties as assigned by the F&B Management Team to assist on other outlets duty

Requirements

  • Diploma or Degree in Hospitality Management or related field.
  • Minimum 5 years of relevant experience in banquet operations including at least 2 years in a managerial role.
  • Strong leadership, communication, and interpersonal skills with the ability to inspire and manage large teams.
  • Excellent organizational skills and attention to detail with the ability to multitask under pressure.
  • In-depth knowledge of banquet service standards, menu planning, and event logistics.
  • Proven track record of managing high-profile and large-scale events.
  • Proficient in Microsoft Office applications and familiar with hotel management systems
  • Flexible to work weekends, public holidays, and extended hours based on event requirements.
  • Exceptional grooming and presentation, reflecting a professional image consistent with hotel standards.

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