Operations Manager

2 days ago

Central Region, Singapore Turn Capital Pte. Ltd. Full time $60,000 - $80,000 per year

Hiring Now: Operations Manager (Lifestyle & Entertainment)

Purpose:

Responsible for the seamless guest-facing execution of all entertainment activities. This team ensures venues are show-ready, operations are synchronized with F&B and hotel departments, and every experience is delivered safely and efficiently.

Core Responsibilities:


• Oversees daily operations of entertainment and lifestyle venues (theatre, live house, lounges, sky deck, etc.).


• Coordinates closely with F&B and Hotel teams for service timing, venue layout, and bar operations.


• Manages front-of-house (FOH) standards, cleanliness, and guest flow during events.


• Supervises all stagehands, deckhands, and event crew for setup, transitions, and teardown.


• Monitors guest feedback, attendance, and service performance metrics.

Team Composition:

  • FOH / Event Crew / Stagehands / Deckhands (Multi-role; part-timers / contract staffs)


• Handle stage setup, teardown, and prop transitions.


• Assist with technical changeovers and backstage logistics.


• Manage seating, guest flow, and show entry coordination.


• Support outdoor and pop-up deck events, assisting F&B and sponsor activations.


• Conduct check-ins, merchandise handling, and crowd management as required.

Experience:

  • Minimum 3–5 years in live entertainment, venue operations, or events management; at least 2 years in a supervisory/managerial FOH role.
  • Prior cruise ship experience preferred; hospitality/hotel-resort or large-scale venue (theatre, live house, casino, festival) experience accepted.
  • Proven experience managing mixed teams of full-time, part-time and contract staff (stagehands, deckhands, FOH).

Technical & Operational Skills:

  • Solid knowledge of front-of-house operations: seating, crowd flow, house rules, guest safety and accessibility.
  • Competence in coordinating with F&B and hotel departments for timing, venue setups, and bar/service integration.
  • Strong stage and event logistics understanding: setup/teardown sequencing, prop management, stagehand tasking, and basic rigging/backstage workflows.
  • Familiarity with health, safety and emergency procedures for entertainment venues (crowd control, fire safety, evacuation).
  • Basic technical literacy with venue systems: POS, rostering/scheduling tools, ticketing/guest-list systems; aptitude to learn shipboard operational software.

Leadership & People Skills:

  • Demonstrated ability to recruit, train, mentor and motivate multicultural, multilingual teams in a fast-paced environment.
  • Excellent conflict resolution, incident reporting and guest recovery skills.
  • Ability to develop and enforce FOH standards, SOPs and quality control checklists.
  • Strong organizational skills, resilience under pressure, and ability to prioritize during simultaneous events.

Commercial & Analytical Skills:

  • Comfortable monitoring attendance, guest feedback and service KPIs; able to produce brief operational reports and recommend improvements.
  • Basic budgeting and cost-control awareness (labour scheduling, overtime, contract staffing).

Personal Attributes & Logistics:

  • Flexible to work long hours, nights, weekends, and extended contract periods at sea.
  • Strong communicator with good command of English; Mandarin is a plus.
  • Able to live onboard in close quarters; professional, diplomatic, and guest-centric demeanor.
  • Willingness to travel/repatriate as required and comply with company travel/vaccination policies.

Education:

  • Diploma or degree in Hospitality Management, Events Management, Performing Arts Production, or related field preferred (equivalent experience accepted).

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