Operations Manager

Reporting to the General Manager, the Operations Manager will oversee the operations of Food Atrium in Singapore. Working along with the General Manager to drive the Food Court business growth and profitability, operational excellence, and innovation while ensuring alignment with organisation's overall objectives.

Key Responsibilities

1) Operations Management/Operational Excellence

• Oversee daily administration and operations, to ensure efficiency, quality, and adherence to organisational standards and compliance requirements
• Drive customer experience excellence by delivering high-quality products and services, supported by structured customer feedback mechanisms to enable continuous improvement
• Leverage technology through digitisation or automation with significant cost impact in the areas of enhancing operational efficiency, customer engagement, and data-driven decision-making. Implement digital tools and platforms to support better management, scalability, and business growth
• Enhance operational performance and productivity through process optimisation and streamlining initiatives.
• Establish performance metrics and KPIs with clear reporting mechanisms to monitor and drive operational effectiveness

2) Sales and Revenue Growth

• Ensure the achievement of both top-line (revenue) and bottom-line (profitability) targets
• Manage budgets and monitor financial performance, taking timely corrective actions to address variances, with focus on cost savings by driving optimisation for multiple work streams
• Drive profitability through strategic cost management and targeted revenue growth initiatives
• Prepare and oversee annual budgets, financial forecasts, and resource allocation plans to support business objectives and sustainable growth
• Identify financial risks and implement effective mitigation strategies to safeguard the organisation's financial health and ensure long-term stability

3) Cost Control and Profitability

• Develop cost control measures in outlets
• Optimize profitability through effective management

4) People Management

• Develop and retain a high-performing team by collaborating with HR to recruit and identity talents
• Promote a collaborative, inclusive, and communicative work environment that encourages teamwork, innovation, and continuous improvement
• Ensure staff discipline at outlets

5) Relationship Management and Business Development

• Foster strong relationships with landlords, tenants, and stakeholders to ensure mutually beneficial partnerships
• Identify new business opportunities and evaluate potential tenants to drive growth

6) Others

• Perform additional duties as required to support evolving business needs and strategic initiatives

Job Requirements

• At least 5 years of progressive experience in management preferably in full-service restaurant with food court experience a plus (including 2 years in leadership capacity with P&L responsibility).
• Recognised Degree in Business, Hospitality or relevant discipline
• Excellent communication and presentation skills, with good command of both spoken and written English and Mandarin
• Deep understanding of food & beverage industry and food court operations, with strong working knowledge of regulatory compliance in the food industry
• Influential leadership with the ability to inspire and motivate a diverse workforce. Proven experience in strategic planning and execution
• Proven track record of managing P&L, driving growth, and achieving profitability in a competitive environment, with strong financial acumen. Ability to drive innovation and adapt to changing market conditions
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively