Retail Operations Manager

2 days ago

Central Region, Singapore Moleskine Singapore Pte Ltd Full time $60,000 - $120,000 per year

Requirements

·     Can speak Mandarin & English

·       Minimum 5 years of retail experience, with at least 2 years in a supervisory or managerial role.

·       Strong leadership and interpersonal skills with the ability to motivate and coach a team.

·       Proven sales and customer service expertise in a premium or lifestyle retail environment.

·       Excellent communication and organizational skills.

·       Proficient in POS systems and Microsoft Office applications.

·       Strong sense of responsibility, professionalism, and attention to detail.

·       Ability to work flexible hours, including weekends and public holidays.

Store Operations & Sales Performance

·       Oversee daily store operations, ensuring smooth functioning of the sales floor, cash wrap, and back-of-house areas.

·       Drive store revenue and profitability by delivering exceptional customer experiences and executing effective sales strategies.

·       Achieve and exceed sales targets and KPIs as defined by the Sales and Marketing Manager.

·       Prepare accurate reports reflecting store activities, sales performance, and operational updates.

Customer Experience

·       Serve as the first point of contact for customers, creating a welcoming and engaging shopping environment.

·       Demonstrate strong salesmanship, including proactive guest engagement, needs assessment, product recommendations, and closing sales.

·       Maintain and manage customer relationships in line with brand policy to ensure high levels of satisfaction and loyalty.

Team Leadership & Training

·       Supervise and support retail team members, ensuring operational standards and sales excellence are consistently met.

·       Train team members on product knowledge, customer service, POS operation, and inventory management.

·       Prepare and manage monthly staff rosters in alignment with the approved budget.

Merchandising & Inventory Management

·       Participate in merchandise ordering, processing, and replenishment to maintain optimal stock levels.

·       Ensure visual merchandising standards are upheld according to brand guidelines and planograms.

·       Monitor product performance and provide feedback to relevant teams for continuous improvement.

Compliance & Administration

·       Ensure full compliance with operational standards, including maintenance, sanitation, and safety regulations.

·       Maintain accurate POS operations and cash handling with high levels of accuracy.

·       Build and sustain strong relationships with mall management and relevant partners to support smooth operations.

Additional Responsibilities

·       Assist in managing B2C and wholesale retailer counters, including sales promotion activities.

·       Support the Sales and Marketing Manager in ad-hoc projects and initiatives related to Moleskine's retail business in Singapore.

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