Retail Operations Executive

2 weeks ago

Central Region, Singapore Sia Huat Pte Ltd Full time $35,000 - $45,000 per year

Key Responsibilities:

Customer Service

  • Deliver exceptional service by assisting customers with product inquiries, purchases, and issue resolution.
  • Ensure customer satisfaction through prompt, friendly, and knowledgeable support.
  • Learn to handle escalated customer complaints in a professional and solution-oriented manner.

Sales & Store Performance

  • Support daily sales initiatives and contribute to achieving store targets.
  • Monitor and analyze sales data to identify trends and performance gaps.
  • Assist in implementing strategies to increase sales, including upselling and cross-selling.

Store Operations

  • Assist with daily store opening and closing procedures.
  • Maintain store cleanliness, organization, and compliance with brand standards.
  • Follow company procedures related to safety, security, and operational policies.
  • Support scheduling and shift planning under manager supervision.

Promotions & Merchandising

  • Assist in executing promotional campaigns and visual merchandising plans.
  • Set up promotional displays, signage, and marketing materials.
  • Monitor promotional effectiveness and provide feedback to store leadership.

Inventory Management

  • Monitor stock levels and assist with timely replenishment of shelves.
  • Support the receiving, checking, and organizing of inventory deliveries.
  • Participate in stocktaking and inventory audits.
  • Identify and report slow-moving or damaged items.

Training & Development

  • Participate actively in training modules covering retail operations, sales techniques, and inventory control.
  • Shadow experienced team members and store leadership to learn best practices.
  • Complete performance evaluations and provide progress reports as required.

Requirements:

  • Minimum GCE 'O' level /NITEC at least 2 years of relevant retail sales experience
  • Strong interest in developing a career in retail management.
  • Excellent interpersonal and communication skills.
  • Customer-focused mindset with a proactive attitude.
  • Willingness to work on Saturdays.
  • Ability to work in a fast-paced, team-oriented environment.

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