
Retail Operations Executive
2 weeks ago
Key Responsibilities:
Customer Service
- Deliver exceptional service by assisting customers with product inquiries, purchases, and issue resolution.
- Ensure customer satisfaction through prompt, friendly, and knowledgeable support.
- Learn to handle escalated customer complaints in a professional and solution-oriented manner.
Sales & Store Performance
- Support daily sales initiatives and contribute to achieving store targets.
- Monitor and analyze sales data to identify trends and performance gaps.
- Assist in implementing strategies to increase sales, including upselling and cross-selling.
Store Operations
- Assist with daily store opening and closing procedures.
- Maintain store cleanliness, organization, and compliance with brand standards.
- Follow company procedures related to safety, security, and operational policies.
- Support scheduling and shift planning under manager supervision.
Promotions & Merchandising
- Assist in executing promotional campaigns and visual merchandising plans.
- Set up promotional displays, signage, and marketing materials.
- Monitor promotional effectiveness and provide feedback to store leadership.
Inventory Management
- Monitor stock levels and assist with timely replenishment of shelves.
- Support the receiving, checking, and organizing of inventory deliveries.
- Participate in stocktaking and inventory audits.
- Identify and report slow-moving or damaged items.
Training & Development
- Participate actively in training modules covering retail operations, sales techniques, and inventory control.
- Shadow experienced team members and store leadership to learn best practices.
- Complete performance evaluations and provide progress reports as required.
Requirements:
- Minimum GCE 'O' level /NITEC at least 2 years of relevant retail sales experience
- Strong interest in developing a career in retail management.
- Excellent interpersonal and communication skills.
- Customer-focused mindset with a proactive attitude.
- Willingness to work on Saturdays.
- Ability to work in a fast-paced, team-oriented environment.
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