UP4K Retail Operation Executive

MAIN PURPOSE

Responsible for coordination of the in-store operations and supporting sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.

KEY RESPONSIBILITIES

Supply Chain /Logistics

• Responsible for inventory control and follow up on shipments, transfers and consignment.
• Coordinate shipments. Collaborate with the Central Sales Operations Coordinator in HQ.
• Warehouse coordination. Ensure smooth product allocation flow.

Stock Management

• Monitor stock, sales, back orders and deposit lists.
• Replenish and order model stock, accessories & POS materials.
• Collect special order requests from the boutiques and collaborate with the HQ Operations and execute.
• Accurate fulfillment of the "defect watch report" and tracking of the defective watches.

Allocation Distribution

• Allocate products according to back orders, clients and sales targets.
• Coordinate high-end, limited timepiece movements. Execute the limitation timepieces allocation precisely.

Sales Operations & Administration

• Review rosters, leave & overtime records.

• Ensure compliance and audit in collaboration with office.

• Verify and follow up of customer payments and VAT-off sales.

• Handle store vendor management and payment.

• Manage store petty cash and T&E spending with Boutique Manager.

• Manage after sale service from reception, tracking to delivery, handle customer enquiries.
• Ordering store supply and stationery.

Sales Support

• Support client-facing team with completing back-office tasks during and after selling ceremonies, tasks where client-facing team must leave the client alone if they conduct.
• Conduct selling ceremonies when all the client-facing team members are occupied with clients, until someone becomes free.
• Take shifts on weekends and public holidays and cover other retail operations team member in case of sickness, holidays.

Planning & Analysis

• Monitor weekly & monthly forecast
• Maintain and ensure daily clientele book quality
• Support monthly store meeting and report
• Consolidate monthly commission report
• Consolidate staff KPIs and incentive results

Marketing Activation

• Maintain event client list by collaborating with office team
• Ensure product availability for events, campaigns, launch plans, client trips, displays and boutique action plans.
• Oversee product consignments and carnet management.
• Ensure client information registration accuracy after event
• Ensure timely and accurate report on leads / sales after events
• Order and track customer gift

JOB REQUIREMENTS

• Diploma or Degree in Business Administration, Retail Management, or a related field.
• 1-2 years of experience in a similar role, preferably in luxury retail or boutique operations.
• With prior sales experience is a plus.
• Language proficiency: English & another language.
• Familiarity with inventory management systems and customer relationship management (CRM) software.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.
• Strong attention to detail and problem-solving skills.
• Exceptional communication and interpersonal skills.

We regret to inform that only shortlisted candidates will be notified.

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• EA License No. 01C4394
• R Lau Jing Wen)