UP4K Retail Operation Executive

3 days ago

Central Region, Singapore PERSOL Full time $40,000 - $80,000 per year

MAIN PURPOSE

Responsible for coordination of the in-store operations and supporting sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.

KEY RESPONSIBILITIES

Supply Chain /Logistics

  • Responsible for inventory control and follow up on shipments, transfers and consignment.
  • Coordinate shipments. Collaborate with the Central Sales Operations Coordinator in HQ.
  • Warehouse coordination. Ensure smooth product allocation flow.

Stock Management

  • Monitor stock, sales, back orders and deposit lists.
  • Replenish and order model stock, accessories & POS materials.
  • Collect special order requests from the boutiques and collaborate with the HQ Operations and execute.
  • Accurate fulfillment of the "defect watch report" and tracking of the defective watches.

Allocation Distribution

  • Allocate products according to back orders, clients and sales targets.
  • Coordinate high-end, limited timepiece movements. Execute the limitation timepieces allocation precisely.

Sales Operations & Administration

  • Review rosters, leave & overtime records.

  • Ensure compliance and audit in collaboration with office.

  • Verify and follow up of customer payments and VAT-off sales.

  • Handle store vendor management and payment.

  • Manage store petty cash and T&E spending with Boutique Manager.

  • Manage after sale service from reception, tracking to delivery, handle customer enquiries.
  • Ordering store supply and stationery.

Sales Support

  • Support client-facing team with completing back-office tasks during and after selling ceremonies, tasks where client-facing team must leave the client alone if they conduct.
  • Conduct selling ceremonies when all the client-facing team members are occupied with clients, until someone becomes free.
  • Take shifts on weekends and public holidays and cover other retail operations team member in case of sickness, holidays.

Planning & Analysis

  • Monitor weekly & monthly forecast
  • Maintain and ensure daily clientele book quality
  • Support monthly store meeting and report
  • Consolidate monthly commission report
  • Consolidate staff KPIs and incentive results

Marketing Activation

  • Maintain event client list by collaborating with office team
  • Ensure product availability for events, campaigns, launch plans, client trips, displays and boutique action plans.
  • Oversee product consignments and carnet management.
  • Ensure client information registration accuracy after event
  • Ensure timely and accurate report on leads / sales after events
  • Order and track customer gift

JOB REQUIREMENTS

  • Diploma or Degree in Business Administration, Retail Management, or a related field.
  • 1-2 years of experience in a similar role, preferably in luxury retail or boutique operations.
  • With prior sales experience is a plus.
  • Language proficiency: English & another language.
  • Familiarity with inventory management systems and customer relationship management (CRM) software.
  • Excellent organizational and multitasking abilities.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.
  • Strong attention to detail and problem-solving skills.
  • Exceptional communication and interpersonal skills.

We regret to inform that only shortlisted candidates will be notified.

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• EA License No. 01C4394
• R Lau Jing Wen)

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