Manager, Human Resource Shared Services

1 day ago

West Region, Singapore Dynamic Human Capital Pte Ltd Full time $90,000 - $120,000 per year

About

We are seeking a strategic and detail-oriented HR professional to lead a Group Shared Services team in delivering efficient, consistent, and compliant HR operational support across multiple business units. This position plays a vital role in overseeing the execution of post-onboarding employee lifecycle processes and driving system and process improvements to enhance service delivery and operational efficiency.

Job Responsibility

  • Oversee end-to-end administration of employee lifecycle processes post-onboarding

  • Ensure service delivery standards are met in alignment with defined SLAs and KPIs.

  • Lead and develop a team of HR officers and executives.

  • Build team capabilities in managing routine operations and resolving complex cases.

  • Foster a high-performance culture that prioritises service quality and responsiveness.

  • Ensure HR practices are aligned with internal policies and statutory regulations.

  • Maintain accurate and updated documentation for all HR operational processes.
  • Conduct regular process reviews and ensure adherence to compliance standards.
  • Identify and lead initiatives to streamline HR workflows and improve turnaround times.
  • Collaborate with relevant teams to implement technology-enabled solutions, including HR systems and automation tools (e.g., RPA, MS Power Automate).
  • Champion innovation and operational excellence through data-driven decision-making.
  • Act as the primary point of contact for assigned business units, facilitating smooth communication and issue resolution.
  • Partner with cross-functional HR teams to ensure alignment of shared services with overall HR strategy.
  • Address escalated queries or concerns with a solutions-focused and professional approach.

Job Requirement

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum 8 years of HR experience, with at least 5 years in HR operations. Minimum 5 years of experience in managing a team within a shared services or centralised HR environment.
  • Working knowledge of HR systems (e.g., SAP, Workday, Oracle) and automation tools.
  • Experience with technology implementation projects, especially involving RPA or MS Power Automate, is a plus.
  • Strong leadership, problem-solving, and stakeholder management skills.Excellent organisational ability with attention to detail.Agile and adaptable in a fast-paced and performance-driven environment.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above.

PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement. We regret that only short-listed applicants will be notified.

Damien Sim Zheng Hao

Registration No: R

EA License No: 12C6253

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