Call Centre Customer Service Agent

2 days ago

Central Region, Singapore PERSOL Full time $36,000 - $45,000 per year

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $3800 (Depending on experiences)

Prorated Completion Bonus upon completion of the Contract

Job Purpose

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial

representatives and live chats from our financial representatives, effectively maintaining our Contact Centre's high level of accessibility.

The Job

  • Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
  • Resolve customers' / financial representatives' complaints and problems at first touchpoint

    resolution with good closure
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
  • Ensure effective and timely follow-up as promised to customers / financial representatives
  • Assess appeals and put up recommendation to Managers/Head/HOD
  • Perform additional or overtime duties during operational exigencies when required
  • Assist with ad-hoc initiatives/projects when delegated by management

Our Requirements

  • Diploma/degree holder qualifications with relevant experience will be preferred
  • Comfortable talking to customers from all walks of life
  • Comfortable chatting through typing via live chat system with financial representatives
  • Good interpersonal and communication skills
  • Possess a pleasant and cheerful disposition
  • A team player who works well in a dynamic environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

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EA License No. 01C4394
• EA Registration No. R Evelyn Yang HuiXian)

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